It appears that not much has changed in regard to customer relationship management success. Despite the advances in data analytics, predictive modeling and Big Data mining, the harsh reality is that the drivers of CRM have essentially remained unchanged. As we approach the halfway mark of the new millennium’s second decade, isn’t it time to rethink CRM?
State of Scrum
There has been an explosive change within the last two decades over how software is developed and deployed. Agile methods and Scrum have led this charge and continue to gain momentum. A new report, "The State of Scrum: Benchmarks & Guidelines", is now available. This report reveals who is practicing Scrum, why they are practicing Scrum and the outlook for Scrum. Almost 500 professionals in over 70 countries were surveyed by ProjectManagement.com, ProjectsAtWork.com and Scrum Alliance for the report. Participants represented multiple industries from IT to education, finance, government, healthcare, telecommunications and more. Learn how your Scrum practice compares!
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I must give credit where it is due: this management generation’s push towards enhancing and managing the organization’s relationship with its customer base was spurred forward – if n ...
Even if your classroom experience is disappointing, you can still go on to pass your PMI exam. Felix Rodgers, PMI-ACP, is one successful candidate who had a less than good experience of his training c ...
In planning stage of execution schedule: When baseline should be created in roll wave planning? construction work packages (CWPs) are delivered from client without specific time interval and number ...
What would you say is the value of having a project manager? What value do they bring? ...
In any collaborative engagement there is a significant amount of information that is conveyed via paralanguage and non-verbal communication. Honing your ability to discover and interpret this information will make you a more effective project manager. Join Dave Prior in a presentation on advanced communication for project managers.
Project Management 2.0
How do you steer a portfolio managed by a "mostly accidental" group of Project Managers? PPM Software is becoming more "accidental-friendly" and Brightwork is a great ...
Happy February & thank you again for being Members of the ProjectManagement.com community! This month, in addition to our usual "template release", we are including 5 NEW templa ...
Spotlight On: Stakeholder Mgmt
It's vital to never forget the significance of stakeholder management. This chapter from Project Management: Influence and Leadership Building Rapport in Teams presents a discussion about stakeholder management and the notion that stakeholders differ in their perceptions, and also offers strategies for influence.
Spotlight On: People
For experienced PMs, sometimes the hardest job is to go right back to the very basic stuff. So how can you maximize your chances of success? And how do we manage team members who have absolutely no experience or understanding of project work?
|A.||Management usually has a different set of driving motivators, and therefore unless you educate them they will not understand that measuring by velocity already allows teams to speed up and produce better quality to its maximum ability.|
|B.||Velocity is figured per person, as some individuals are better educated and more talented than others. Management should understand that a team without your team’s stars can’t work as fast.|
|C.||When teams figure velocity, they are just guessing. Pressure to meet the standards set by other teams will increase productivity and give the organization more value for their money.|
|D.||Ignore management and other customer leaders who want to know details about your progress. Tell them a finish date and make sure you deliver everything as planned.|
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