Volunteer to Test New, Innovative PMI Learning Tool!

by PMI

PMI needs your help to test a new, immersive online learning tool! Your feedback will help PMI tailor this new tool to help learners quickly gain experience applicable to real-world project management challenges. Volunteers will complete an online assessment, work through 16 hours of activity, and provide feedback on the experience...

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Knowledge Shelf

Integrating Change Management with the PMBOK® Guide for ECM Solutions

by Douglas Calem, PMP

This paper advocates for a shift in approach to change management, from the tactical to the strategic, in which change management is integrated into a project management framework for Enterprise Content Management (ECM) implementations. Preparing a client for change is a good business practice that makes strategic sense—both for the client and for the organization implementing the change.

Fiction: A Life Less Balanced

A Life Less Balanced: Release 1.0

by Robert Bulger

Welcome to the crazy, frantic world that is a PMO. Join us each month for a serialized drama that centers upon PMO Director Maxine "Max" Jackson. Max leads a talented and diverse team at Konnect Sofware, a start-up software company. The company, and especially her team, are delivering cutting-edge technology. It's truly a dream come true. The real question is: How does Max juggle all the things she wants while keeping her customers and team happy, handling the breakneck speed of a start-up, growing her career and, at the same time, balancing a love life? She knows that if she can make the start-up work, it's her ticket to the work life she's always wanted. But it's hard. Keeping people happy is a full-time job...

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featured webinar

Certification or Practice - The Road Ahead

PREMIUM on-demand webinar
by Raju Rao

This talk will present the current status on various certifications (knowledge and practice based) by various professional organizations in project management. It is intended to bring up the debate about whether certification is “sufficiently” contributing to the practice of project management and if not, what can be done to improve the impact of certification on project management.

Voices on Project Management

The Critical Path

Spotlight On: Risk

Resolving Risks

by Kenneth Darter, PMP

Is your project team diligent about addressing risks? Risks tend to stick around for far too long in projects. Part of risk management should be working to resolve the risks and close or escalate them as needed.

Spotlight On: Communication

Communication: The Leader's Language

by Suresh MK

Communication is the medium through which one articulates vision, strategy, change and feedback. It is most critical for leaders to have effective communication skills as they are the ones delivering important strategy and vision. If they fail to articulate that effectively, it could lead to unintended consequences.

Topic Teasers

Topic Teasers Vol. 80: Compliance Without Power

by Barbee Davis, MA, PHR, PMP, PMI-ACP

Question: We recently developed new accounting software for internal use to create invoices. Due to interest in tracking benefits realization and also capturing customer reactions to evaluate our success, my project team has been asked to stay on and address any issues for six months. One of the sales representatives gives special discounts and terms but fails to enter them into the new system for billing, and the angry customers call my team. I’ve told his manager, but the behavior continues. It makes the process improvement statistics for our software look bad and is costing us money. What can I do?
A. If talking with the sales representative’s manager didn’t work, talk to the manager’s manager. This sales person should be fired.
B. Take the salesperson to lunch. See if there is anything bothering him. Try to help him solve any work-related or personal issues, so that he can focus more on entering the correct data for billing.
C. Alert the representative by e-mail when the invoices will be sent out for two months. Give him a deadline to enter any unique terms not covered by the default pricing tables in the software. Copy his manager.
D. Prepare a second training class on how to operate the new software and schedule all of the employees in the organization who use the software to attend. If one person isn’t using it correctly, perhaps there are more.
Pick your answer then Test Your Knowledge!

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"I have not failed. I've just found 10,000 ways that won't work."

- Thomas Edison

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