Customer Relationship Management > Partner Relationship Management

For global organizations with diverse workforces and clients, maintaining a consistent level of project management excellence requires a permanent commitment to training. IT infrastructure provider EMC teamed with PMI to launch a talent development program for its project managers.

When customized to the analyst, risk analysis can be watchful of ways to not only control risks, but provide details on cost and resource efficiencies for each risk reduction strategy. To begin with, you need to know just what threats could await you.

Training provider LegalBizDev has introduced the first program to formally certify lawyers as Legal Project Managers.

Maybe we should consider our internal customers as just that--customers. That doesn't mean that we stop using ITIL and start entering them into our CRM system, but we should provide them with the same standard of service--and expect the same level of commitment.

We pay a steep toll when it becomes more important to be right than to exercise tact. But when it comes to working relationships, harmony, not righteousness, is the higher purpose. Perhaps no area of project management is more contentious than scope change. Documentation is a good friend.

Screening candidates on PMP certification is not enough to determine if they are an effective project manager. Use the following key questions to help staff your project and program management teams.

Partnership will deliver enterprise project management solutions to the European marketplace.

Three academic research projects will receive funding from Project Management Institute to advance knowledge of the value of project management in various environments and types of organizations.

Without defined operational roles and responsibilities, project teams endanger future releases as well as suffer from role confusion. This article provides several recommendations to avoid becoming “lost in transition”.

Efforts of winners have evolved into the BA Skills Center, which acts as resource for more than 100 business analysts at Merck.

Managing conflict among key project participants can be a tricky proposition for project leaders. Most conflicts can be resolved through dialogue and compromise, but sometimes you are not going to be able to broker a resolution and you have to make the call that keeps your project on course. Here are four fundamental steps for managing conflict.

Software industry executive John Baldwin joins company as CEO to drive next phase of growth for project and portfolio management solutions provider.

In today's complex business structures, maintaining relationships with partners is an important part of ulitmately serving your end users. Now it's time to talk about PRM.

Outsourced initiatives need a somewhat different approach to project management to maximize the chance of success.

As seasoned IT professionals, we are in possession of a vast and increasing knowledge base. Seminars, lectures and training sessions are a good start, but the hands-on assistance of a mentor is something that provides lifelong lessons and guidance for real-life application.

When working with new project clients, you first have to show an understanding of their requirements and then begin to establish a relationship built on trust. You also need to be yourself, or you won’t be at your best. It is no easy task, but here is some helpful guidance.

While the Lean Six Sigma approach is rarely linked with business intelligence, it is a concept that relies heavily on data, measures and analysis to support and encourage process improvement efforts. These can be provided by the BI function in the organization. The two disciplines can work together in a symbiotic relationship--one requiring data to solve problems, the other requiring problems for the data it can provide.

Be careful...there are some incorrect assumptions you don't know you're making. To avoid unpleasant surprises when the workforce is scattered throughout the globe, these assumptions must be dragged out into the light of day. Here are some examples inspired by this writer's experience.

Recent alliances, acquisitions and implementations in the world of project and portfolio management.

This year’s forum defines and explores the leadership acumen to accomplish project success in spite of the turbulence, uncertainty and ambiguity that permeate organizations today.

The Annenberg Innovation Lab at the University of Southern California is developing projects that address technological change in social media and communications. Three major projects in web research, digital entertainment and geolocation are underway.

In Part 1 of this series, we looked at the importance of respecting your clients, listening to what they tell you and asking questions to help you clarify needs. In this second installment, we look at the importance of setting and managing expectations, showing results of your efforts and spending time out of your office.

The use of supplier relationship management (SRM) can be considered symbiotic in nature, since the mutually beneficial aspects of having such a two-way dependent/supportive partnership can make each party’s success tied to the other’s. Can we relate?

New report from Government Accountability Office identifies problems in five areas that can contribute to project cost and schedule issues.

Given the “lean and mean” mantra companies have preached the last few years, most workers have picked up duties from “eliminated” jobs, making sustaining relationships harder than ever. It takes time and effort to stay in touch and build up the goodwill that can be tapped for help during a job search. Here are 10 easy tips to help you find some new contacts and strengthen existing ones.

For too long, the IT department has been shouldering the financial burdens of other department projects within organizations. It's time for CIOs to stand up and speak out and reclaim their budgets in 2011.

Oh, no! Just when we got a handle on CRM and PRM, here we go again: XRM. Do we really need another acronymn?

It is clear that both roles are essential and integral to the success of a project, but often on small projects the manager and administrator role are combined. Regardless of which role you are playing in your organization, it is important to understand the distinctions and the need for both.

In this outsourcing roundup, we’ve concentrated on a few of the priorities that outsourcing’s major players are going to be focusing on next year.

Some things in life are inevitable--unfortuntely, customers are not. You have to build a strategy to get and keep customers, based on who your customers are. Different types of customers require different CRM approaches, but one thing is certain: You can't afford to ignore CRM.

As the project manager, you need to help the customer understand why agile could be a suitable approach for them. Here's some help in preparing them for a wild ride.

Collaborative planning is never a simple process, and nearly impossible to distill into a reliably repeatable process. The fact is, we often marginalize or outright exclude those who frustrate our planning with opposing views. After pushing through the plan, we get to live with the result. But communicating your command intent through “clabberation” — not a tidy plan — might just be the purpose of every project.

As projects become more complex and uncertain, there is a paradox: the more you tighten controls, the less real control you achieve. The solution is to implement a coordinated set of “trust acts” at all levels. It turns out that the people working on high-stakes projects really do care about success.

QA in an Agile environment is very different…are your teams ready? Here we look at how QA needs to evolve in order to best support Agile development practices.

The relationship forged with strategic providers can make the difference between success and failure within the organization. Here, the value proposition they represent is often based more on their service and support levels than price. In essence, SPs become de facto stakeholders with the organization--and thus require special consideration in terms of how the relationship is cultivated and managed.

There are certain strategies and actions that the PM may take when managing a virtual team in order to make it more productive. These strategies will also increase the likelihood for a successful project implementation--and hopefully a very satisfied customer post-deployment.

Establishing productive working relationships with your project team is as critical as building the plan, managing risk or reporting to stakeholders. It requires accessibility, adaptability and authenticity. Here are seven principles that can help you help your team members maximize their individual and collective value.