How Much Knowledge is Enough for a PM?

by Andy Jordan

In an increasingly collaborative workplace, PMs may not have as much detailed knowledge as they did in the past. How do they still succeed in that environment?

How Dewey Build a Library? (Part 1)

by Rob Saxon

In this two-part series, we will explore the challenges of gathering, sorting, indexing, managing, transferring and making productive use of knowledge. We will focus a lens on methods for each of these activities, and examine how we as PMs can successfully leverage knowledge management and transfer to deliver successful projects. Part 1 will focus on collecting, sorting and indexing data into manageable knowledge.

Learning How to Learn: Getting Better About Getting Better

by Mark Mullaly, PMP

When it comes to our projects, we don't try to get better. Even when we claim otherwise, the sad truth is that we keep making the same mistakes over and over again. Even when change is within our power to influence, we don't make the modifications necessary to improve. And this writer can prove it...

Personal Knowledge Management in Action

by Andrew Makar, PMP

Ten years ago, project managers were restricted to sticky notes, Notepad and file servers for limited knowledge management. Fortunately, today there are a lot of different knowledge management tools to consider. Here are three of one experienced PM's favorites--and how he uses them in the real world.

The Knowledge Worker Nightmare

by Kevin Coleman

Today's organizations are faced with a unique challenge: how to try and slow down the brain drain as baby boomers begin to retire. If not handled properly by companies, the losses could be staggering.

How Much Do You Need to Know?

by Andy Jordan

The purpose of a project is important, right? But what does that really mean? What do team members need to know in order to be as effective as possible? Let's look at whether we can determine the “right” level--and perhaps more importantly, how we can ensure that happens consistently.

Knowledge Sharing on Agile Projects: Absent or Abundant?

by Mike Griffiths

Some people see agile projects as knowledge transfer deserts where information is hoarded by key individuals and no useful documentation produced. Others believe agile projects are all about knowledge transfer. So why the disagreement? How can smart, experienced people have such different views about the same topic?

Eliminating Knowledge Silos

by Andy Jordan

In any organization, there are several vital “single points of expertise” that keep the company running. How much knowledge is locked up in the minds of these employees, and how do we get that knowledge out--and share it with colleagues?

Documenting Your Processes

by Kenneth Darter, PMP

At some point, you will need to document your processes in order to train others and pass along knowledge. Performing this task is key to maintaining order and stability in your organization. Keep these guidelines in mind.

The Mind: A Wonderful Thing to Map

by Mike Donoghue

A creative and intuitive process, mind mapping is also used by many PMs who seek more involvement by their project teams--while at the same time capturing an extensive level of detail that may not be covered by other project management techniques.

Knowledge Management Best Practices

PREMIUM presentation

Closing the execution gap in knowledge management is never easy. This excellent presentation gives you hints on how to do just that. It concentrates on KM best practices and keys for success.

Intranet Strategy Plan


You already know the benefits of creating an Intranet. Justify it with a solid business strategy plan.

Intranet Content Analysis Matrix


Organize all of your Intranet content, user groups, risks, action items and responsible parties with this comprehensive chart.

Measuring the Value of Knowledge Management

PREMIUM presentation

The true value of knowledge management is using it to solve a business problem. This presentation will show you where, what and how to measure the true value of knowledge management for your company.

Traditional Job Competency Model

PREMIUM deliverable

Looking for a training tool that will evaluate as well as guide you? Here's an example of how to define and analyze basic job competency for a relationship mangement specialist.

Smart Training Performance Model

PREMIUM presentation

Based on Clay Carr's Smart Training concept, this PowerPoint presentation outlines the concept of performance and guides you through each step of the performance cycle.

CMS Implementation Project Plan

PREMIUM project plan

Proprietary Content Management Systems are quite expensive, and the prices range from a few thousand dollars to a few hundred thousand. But Open Source CMS are free and quite stable; the cost is incurred in terms of learning, maintaining and customizing the code. This project plan highlights various activities that need to be addressed for a successful and meaningful implementation of a CMS using either PostNuke or PhpNuke.

Self-Documenting Code Checklist


Code is a developer's signature on a software project, and not all developers play by the rules of good coding standards. Ensure that your development team leaves a coding legacy that not only implements the application at hand but can be understood by others and maintained during future development cycles.

Integration Test Plan Outline


Here is a solid outline of a plan for testing individual development components in context with the overall system.

Quality Assurance Assessment Checklists

PREMIUM checklist

This thorough and detailed assessment is a series of five checklists designed to guide you through the entire project lifecycle from start to finish: planning, analysis, design, construction and implementation.

People Styles at Work Questionnaire

PREMIUM deliverable

What best describes you: Analytical, Amiable, Expresive or Driver? You think you know, but you have no idea. A companion to the So, What's Your Style? Presentation, this questionnaire will help you determine what your primary and secondary style is under normal and stressful situations.


Sometimes the road less traveled is less traveled for a reason.

- Jerry Seinfeld