Knowledge is the cornerstone for all operational activities. In order for an organization to grow, the need of storing and utilizing the information in an efficient way is critical. Applying proper knowledge management principles can improve effectiveness, foster innovation, improve the quality of solutions and lead to the generation of core value.
Question: I’m not in IT, but I’m heading a project to implement one of those big name software packages that is supposed to place all the corporate information in one application. We’ve rolled it out, but as a 24-hour organization it seems that we have departments unable to access their information at all hours of the day and night. Our vendor is on call for the fixes, but the outages interrupt our business. I’m discouraged, angry and exhausted. How do I manage these issues?
With a big name supplier, the responsibility to keep things up and going is on their shoulders, not yours. Contact upper management and ask to have any payments to them stopped until all areas of your organization are up and running with no down time for at least six weeks.
Each department was probably given a chance to express what connectivity they needed before the customization of this overriding package was finalized. Get the name of each person who was part of the planning team and subsequently had an outage in their area and report them to their own manager.
Ask your own IT team to get involved in solving these issues. Obviously, the vendor does not have competent people on its staff who can manage an install like yours. If your own internal staff takes over the responsibility, you will have better communication and a team that understands the high stakes when your systems go down.
The reality of any install that must switch over an entire organization at one time is that there are going to be hiccups. But as a non-IT expert, the most productive path for you is to create a way that the failures can be grouped and tracked so that past problems can be easily accessed to provide faster solutions to new outages or feature failures that occur.
Knowing what to do is all about seeking information and continuously growing in knowledge. In doing this, you become a leader. Learn how the ASK process (Ask, Seek and Knock) can help you be more focused.
Documentation is very rarely kept up to date often enough—and is usually out of date a few days after it has been approved. When working on a project, out-of-date documentation can be a major issue in executing the project correctly.
Question: There is good news and bad news! I have been asked to head the largest project of my career—that’s the good part. The bad part—it’s about knowledge management. Of course I know in general terms what that means, but somehow with the budget and size of the team I’ve been assigned, I think they are expecting a much broader scope that I may have anticipated. How can I get a quick update of the latest version of the extent of this generic term?
This can mean many different things within an organization. Update yourself with some quick reading, then check with the project sponsor or business analyst to make sure you aren’t including or leaving anything out of the scope that management is expecting.
Ask your team to see if any of them have encountered this term in past jobs or in a user group setting. Don’t be afraid to let them fill you in on what this means in today’s terms, especially if they are young.
Check at your local community college or with national training vendors to see if they have a two-day class on this topic. If a project manager like you has questions, there must be many other people in your area who need the same information.
Ask the Project Management Office (PMO) in your organization to have the training department conduct a training session for you and your team so that everyone has the same information. In that way you can learn about it yourself without having to expose your current lack of knowledge.
When decisions are taken to outsource project execution elements, there is one consideration that needs to be given more weight. Organizations who outsource often allow valuable knowledge to leave at the end of the outsourcing relationship, hurting their ability to deliver in the future.
While most consulting firms find early success because of the strength of their thought leadership, over time many of them tend to under-invest in it. As a consequence, they find themselves vulnerable to new entrants nibbling around the edges of their core business--and see their growth slow down.
Collaboration is a complex and dynamic process--and successful collaboration depends on many factors. By recognizing the role that these factors play in how people collaborate with one another, we can all become more successful at creating and leading winning teams.
Team members need a lot of information in order to perform at their best, but not all of that information is created equal. It’s up to the PM to ensure that is understood. And in order to ensure the right information is provided, PMs must first understand the different types of information they are dealing with.
Are you aware of cognitive biases and how they influence a project’s outcome? They are a source of project risk that anyone new to project management may not be aware of because they aren't easily quantifiable--and are expressed through the behavior of project participants.
An internal blog can be brief, searchable and accessed when people are not available. The ability to exchange with those who are in other departments and get voluntary assistance makes it a valuable tool that improves productivity. But is it appropriate for you and your associates?
This presentation is based on a real-life plan for jump-starting knowledge management at a fast-growing management consultancy with hundreds of people and lots of offices nationwide. If it worked for them, it will work for you!
Proprietary Content Management Systems are quite expensive, and the prices range from a few thousand dollars to a few hundred thousand. But Open Source CMS are free and quite stable; the cost is incurred in terms of learning, maintaining and customizing the code. This project plan highlights various activities that need to be addressed for a successful and meaningful implementation of a CMS using either PostNuke or PhpNuke.
Code is a developer's signature on a software project, and not all developers play by the rules of good coding standards. Ensure that your development team leaves a coding legacy that not only implements the application at hand but can be understood by others and maintained during future development cycles.
This thorough and detailed assessment is a series of five checklists designed to guide you through the entire project lifecycle from start to finish: planning, analysis, design, construction and implementation.
What best describes you: Analytical, Amiable, Expresive or Driver? You think you know, but you have no idea. A companion to the So, What's Your Style? Presentation, this questionnaire will help you determine what your primary and secondary style is under normal and stressful situations.
"The remarkable thing about television is that it permits several million people to laugh at the same joke and still feel lonely."