Documenting Process Improvements

by Kenneth Darter, PMP

Processes are only as good as their last review. There should be a constant review cycle for ensuring that processes are improved when necessary—and documenting that is vital to the team.

Maintaining Documents

by Kenneth Darter, PMP

Documentation is very rarely kept up to date often enough—and is usually out of date a few days after it has been approved. When working on a project, out-of-date documentation can be a major issue in executing the project correctly.

Topic Teasers Vol. 81: Knowledge Management

by Barbee Davis, MA, PHR, PMP, PMI-ACP, PMI-PBA

Question: There is good news and bad news! I have been asked to head the largest project of my career—that’s the good part. The bad part—it’s about knowledge management. Of course I know in general terms what that means, but somehow with the budget and size of the team I’ve been assigned, I think they are expecting a much broader scope that I may have anticipated. How can I get a quick update of the latest version of the extent of this generic term?
A. This can mean many different things within an organization. Update yourself with some quick reading, then check with the project sponsor or business analyst to make sure you aren’t including or leaving anything out of the scope that management is expecting.
B. Ask your team to see if any of them have encountered this term in past jobs or in a user group setting. Don’t be afraid to let them fill you in on what this means in today’s terms, especially if they are young.
C. Check at your local community college or with national training vendors to see if they have a two-day class on this topic. If a project manager like you has questions, there must be many other people in your area who need the same information.
D. Ask the Project Management Office (PMO) in your organization to have the training department conduct a training session for you and your team so that everyone has the same information. In that way you can learn about it yourself without having to expose your current lack of knowledge.
Pick your answer then Test Your Knowledge!

Devaluing Knowledge

by Andy Jordan

When decisions are taken to outsource project execution elements, there is one consideration that needs to be given more weight. Organizations who outsource often allow valuable knowledge to leave at the end of the outsourcing relationship, hurting their ability to deliver in the future.

Building Value with Thought Leadership

by Braden Kelley

While most consulting firms find early success because of the strength of their thought leadership, over time many of them tend to under-invest in it. As a consequence, they find themselves vulnerable to new entrants nibbling around the edges of their core business--and see their growth slow down.

Mind Your Ts and Qs: The Talents of Teams

by Ian Whittingham, PMP

Collaboration is a complex and dynamic process--and successful collaboration depends on many factors. By recognizing the role that these factors play in how people collaborate with one another, we can all become more successful at creating and leading winning teams.

The Importance of Context and Relevance

by Andy Jordan

Team members need a lot of information in order to perform at their best, but not all of that information is created equal. It’s up to the PM to ensure that is understood. And in order to ensure the right information is provided, PMs must first understand the different types of information they are dealing with.

Listen to What You Cannot See

by Ian Whittingham, PMP

Are you aware of cognitive biases and how they influence a project’s outcome? They are a source of project risk that anyone new to project management may not be aware of because they aren't easily quantifiable--and are expressed through the behavior of project participants.

Internal Blog: Knowledge and Communication in One Package

by Mike Donoghue

An internal blog can be brief, searchable and accessed when people are not available. The ability to exchange with those who are in other departments and get voluntary assistance makes it a valuable tool that improves productivity. But is it appropriate for you and your associates?

Knowledge Management Best Practices

PREMIUM presentation

Closing the execution gap in knowledge management is never easy. This excellent presentation gives you hints on how to do just that. It concentrates on KM best practices and keys for success.

Intranet Strategy Plan


You already know the benefits of creating an Intranet. Justify it with a solid business strategy plan.

Intranet Content Analysis Matrix


Organize all of your Intranet content, user groups, risks, action items and responsible parties with this comprehensive chart.

Measuring the Value of Knowledge Management

PREMIUM presentation

The true value of knowledge management is using it to solve a business problem. This presentation will show you where, what and how to measure the true value of knowledge management for your company.

Traditional Job Competency Model

PREMIUM deliverable
by George Ball

Looking for a training tool that will evaluate as well as guide you? Here's an example of how to define and analyze basic job competency for a relationship management specialist.

Smart Training Performance Model

PREMIUM presentation

Based on Clay Carr's Smart Training concept, this PowerPoint presentation outlines the concept of performance and guides you through each step of the performance cycle.

CMS Implementation Project Plan

PREMIUM project plan

Proprietary Content Management Systems are quite expensive, and the prices range from a few thousand dollars to a few hundred thousand. But Open Source CMS are free and quite stable; the cost is incurred in terms of learning, maintaining and customizing the code. This project plan highlights various activities that need to be addressed for a successful and meaningful implementation of a CMS using either PostNuke or PhpNuke.

Self-Documenting Code Checklist


Code is a developer's signature on a software project, and not all developers play by the rules of good coding standards. Ensure that your development team leaves a coding legacy that not only implements the application at hand but can be understood by others and maintained during future development cycles.

Integration Test Plan Outline


Here is a solid outline of a plan for testing individual development components in context with the overall system.

Quality Assurance Assessment Checklists


This thorough and detailed assessment is a series of five checklists designed to guide you through the entire project lifecycle from start to finish: planning, analysis, design, construction and implementation.

People Styles at Work Questionnaire

PREMIUM deliverable

What best describes you: Analytical, Amiable, Expresive or Driver? You think you know, but you have no idea. A companion to the So, What's Your Style? Presentation, this questionnaire will help you determine what your primary and secondary style is under normal and stressful situations.


"The remarkable thing about television is that it permits several million people to laugh at the same joke and still feel lonely."

- T.S. Eliot