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Applications Delivery

Taking the Long View in Software Development

by George Dinwiddie

Organizations that over-emphasize expediency can set themselves up for long-term losses. This article addresses strategies for taking a balanced approach--specifically, maintaining development capacity, maintaining code asset value and flexible tool selection.

Key PM Trends to Watch

by Kevin Kern

Trends on the horizon point to a renewed focus on the alignment of IT operations and strategic business goals. In addition, competition in all markets will continue to place pressure on both optimization and innovation. Savvy professionals can stay ahead of the curve by keeping the following project management trend predictions in mind.

Business Case

Who Is My Customer? And What's My Relationship?

by Mark Mullaly, PMP

It is difficult for project managers to know, at times, who our customer actually is. Is someone a customer just because they are a stakeholder? Or, worse, is someone a customer just because they want to have a say in what your project does and how it is delivered? One hopes--if only for our sanity--that this isn't the case.

Project HEADWAY Project Proposal

PREMIUM deliverable

The purpose of the project proposal template is the first step to gain approval of a project moving forward. Similar to a project charter, it provides the initiator of the project with an avenue to document the purpose of the project, the objectives, and the basic information need to see the project approved through to the planning stage.

Business Intelligence

Business Too Intelligent?

by Mike Donoghue

Extending ourselves through online profiles and social channels, we are exposing more of our individuality--and essentially building a virtual persona that others can recognize and use for a number of purposes. When it comes to identity and security, do you feel safe or paranoid?

Data Warehouse BQA Prototype Plan

PREMIUM project plan

This Microsoft Project Plan will walk you through the ins and outs of putting together a business question assessment to analyze the data you need for your data warehouse.

Career Development

The World as a Project: How We Can Help Others Far Away

by Mike Donoghue

Not all Good Samaritan work requires our physical presence. Many groups also need our minds to help create proposals, share knowledge, come up with contribution and support ideas, and other tasks that extend help to communities and even nations. The online world has made this possible, and it is through its expansive reach that many more projects are and can be accomplished.

Consulting Agreement

PREMIUM deliverable

Whether you're a consultant starting with a new client or a company looking to outsource, this agreement will make sure everyone is on the same page going into your next project.

Communication

Managing Lazy

by Andy Jordan

When you have a resource who doesn’t want to make the effort, what do you do? Being able to turn the behavior around might be harder than letting someone go, but it is also much more satisfying--and most importantly, it is better for the individual involved.

Motivational Action Plan

PREMIUM deliverable

If you're having trouble with your team, this might be a good time to check in on their motivation and take some positive action. Here's a plan to get everyone back on the right track.

CRM

CRM = Customers Really Matter

by Rob Saxon

Rigor in process around project management is not enough to stay professionally relevant. In fact, the nature of our work is such that process may not need to be our primary focus. One PM shares how certain situations can inform us about when process should be emphasized and when relationships should matter more.

IT Strategy

IT Outlook: Increasingly Cloudy

by Michael Wood

Over the past five years, cloud computing has steadily expanded its reach, improved its performance, tightened its security and matured its offerings. In 2014, it looks like cloud computing will become a staple within the organization’s IT arsenal of prosperity leveraging tools. With that in mind, let’s take a look at what we can expect in the cloud computing space this year and beyond.

ITIL/Service Management

Service Management from the Top Down

by Joe Wynne

Time consuming, friction inducing and potentially costly, there is plenty that you would want to avoid when properly building IT service management. Yet if you hold your nose and do it right, you can establish a strong and effective process.

Knowledge Management

Power to the People: How We Guide the Direction of Technology

by Mike Donoghue

The environments created in communities, those in business and other forms, are affected by the dynamic relationships created in their respective “infrastructures” of contributing members, like employees and customers. As a result, individuals are responsible for developing the evolving standards that ultimately define how technology is used and how organizations act.

Knowledge Management Best Practices

PREMIUM presentation

Closing the execution gap in knowledge management is never easy. This excellent presentation gives you hints on how to do just that. It concentrates on KM best practices and keys for success.

PMI Standards

Exploring Exam Design

by Mike Griffiths

When studying for a new credential, a certain amount of "knowing what you are up against” information is useful to help study smarter and prevent worrying about certain things that don’t matter. So along the lines of “know thy enemy”, let’s dig into certification and examination design (but you still need to study!).

Requirements Management

Capturing Project Requirements and Knowledge

PREMIUM white paper

[This Article Provided Courtesy of PMI]

Projects don't fail at the end, they fail at the beginning. Thinking strategically and leveraging requirements help you begin as well as you hope to end.

Stakeholder Analysis Worksheet

PREMIUM deliverable

This sample of actual Premium and Corporate content is available for FREE download through April 17, 2009.
Every project has stakeholders. Your job is to get to know the ones who will be crucial to your project. This analysis worksheet will help you get a feel for what to expect from various key parties who have an interest in your project.

Scrum

ScrumMaster: The Anti-PM?

by Andy Jordan

Do the skills required by each function make it almost impossible to be a successful PM and ScrumMaster? Our writer had one theory as he started his musings...and ended up somewhere else entirely.

Debugging Your Geographically Distributed Agile Team

by Johanna Rothman

Troubleshooting geographically distributed agile teams is difficult--made even more difficult because you can’t see the people you need to talk to. Don’t assume it’s the first problem you consider.

Testing/Test Management

Topic Teasers Vol. 20: QA, QC and Testers

by Barbee Davis, MA, PHR, PMP, PMI-ACP

Question: I’m so confused. I was a Quality Tester at my last job, but here the employees seem to use the titles Quality Assurance, Quality Control and Testing interchangeably. I started out in a more traditional organization, but now I’m a tried and true agile believer. Since I have no job description, what are my responsibilities?

A. The three concepts are often used interchangeably. Ask what it means in your new organization and accept that as your role in your workplace reality despite the real definition.
B. Find the specific meanings for each term from a university professor in the town where you work. Use that information to correct the organization so that they use proper terminology.
C. Once you learn your job description from Human Resources, create a new title for yourself so that others can understand what you do. Perhaps Defect Engineer would be apt.
D. Since agile teams work without formal processes or documentation, there is no need to answer to a particular title. Everyone on the team is merely a team member.

Testing Tools Evaluation Form

PREMIUM deliverable

This Testing Tools Evaluation Form details a complete description of the expected level of service and performance to be provided by prospective testing tools.

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- John Lennon