Save Time With Tools And Templates

Privacy Policy Checklist

PREMIUM checklist

Protecting your customers' personal data should be job one. If you don't have a privacy policy in place, you need to do that five minutes ago. This checklist will help ensure that your privacy policy will be successfully put together, rolled out to the troops and followed.

Learn From Others

Automotive Embedded Project Management and Product Development

by Jon Quigley, Kim H. Pries

Embedded products for automotive applications typically follow a very rigid development process. The details vary from Original Equipment Manufacture (OEM), however, the need for risk mitigation is the same. Development for vehicle systems can be quite costly. Additionally, mistakes can have a heavy impact on quality perception as well as legal ramifications.

Project Stakeholder Management

by Preston Charles, PMP

It may be tempting to overlook stakeholder management when facing tight deadlines. The author explains the perspectives of the many stakeholders along the supply chain and how each of them has an impact upon someone else. Everyone from the manufacturer to the final customer is able to recognize the benefits of successful project stakeholder management.

Outsourcing PM: You Get What You Pay For, so Only Pay for What You Get

by Mark Mullaly, Ph.D., PMP

Project management becomes so much more complicated when contracts get involved. If nothing else, it seems to cause so many more project managers (or people who call themselves project managers) to pop out of the woodwork. This should be a good thing, but it can also be an unhelpful complication.

Accepting Unrealistic Deadlines: A Recipe for Disaster

by Muhammad Umais Mulki

Sometimes the temptation to work on an exciting project—and other times the pressure from the business executives to get the business—leads to agreement on unrealistic expectations. This article discusses the mistake of agreeing to unrealistic timelines and suggests a few ways on how this can be avoided—and the project kept under reasonable control.

The Changing Customer

by Braden Kelley

It feels as if the world is changing faster than ever before because the expectations of our customers—and our expectations as customers—are changing faster than ever before. Why?

Collaborating Across the Divide

by Kenneth Darter, PMP

We often collaborate with other people in our teams or in our organization, but how do you collaborate with clients or other organizations—or even with people not engaged in your project?

Hitting a Moving Target

by Kenneth Darter, PMP

It’s frustrating to work on projects when the client or the customer keeps moving the target you're trying to hit--whether that be requirements, a date or even the vision for the project. How does a project manager fight this moving target and still deliver on time?

Your Ethics or Mine?

by Andy Jordan

Not all clients are created ethically equal. When different organizations with different ethical approaches work together, how do you find a working relationship everyone is comfortable with?

Topic Teasers Vol. 72: Agile Customer Support

by Barbee Davis, MA, PHR, PMP, PMI-ACP, PMI-PBA

Question: We’re totally committed to agile as a methodology, and we think that is partially why we have now grown so big that we need to open a customer call center. However, my expertise is not in planning contact centers, so what is the current wisdom of how these need to function to satisfy customers?
A. Customer inquiries are best served by FAQ sites: online and well-written website summations of the products you offer and the way they function. Spend your money in this type of development, which is probably more comfortable for you anyway.
B. Most staff members are reluctant to move into customer support functions, so you will first need to make sure there are enough competent people who know about your offerings available for hire. Prepare hands-on tests to screen out those who do not already know your merchandise or service products.
C. Call centers are the most cost efficient way to deal with customer issues, but you should outsource this function as creating your own may be beyond the skill set you possess. Third-party providers are uniformly cheaper than an internal system.
D. First, determine if it’s in your organization’s best interest to create a call center or a contact center. They are two different things and have different pluses and minuses. Then consider a management style for the center based on the agile philosophy.
Pick your answer then Test Your Knowledge!

Ask a Question

Discussion Rules

Recent Questions

Topic Originator Last Post Votes Replies
How should we handle the changes that comes right after the Project Closer?  VIJAY PANDITA  Aug 10, '16 3:38 PM 
Who is really on the hook for CRM Failures?  Todd Williams  Oct 3, '15 5:09 PM 
CRM outsourced is CRM drowned  Suhail Iqbal  Sep 20, '15 6:09 AM 
  Mark All Read
See All Questions

What a waste it is to lose one's mind. Or not to have a mind is being very wasteful. How true that is.

- Dan Quayle

Test your PM knowledge