While industry experts agree that not all the ideal benefits can be harvested by a typical CRM solution, organizations should at least target an implementation that sets the foundation for enhancing the customer satisfaction for their products and services in the long haul. So what makes a better CRM implementation?
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What happens when the consultant falls short of their billing as an industry expert? Here is a humorous look at some of the consultant characters that you may have encountered--and survival tips for dealing with them.
There are some excellent benefits to working directly with customers, but there are pressures that you need to be aware of and actively manage if you are to be successful. Here are three examples of the types of pressure you will feel, and some advice for navigating through them. If you are considering working for as a consulting or professional services project manager, read on.
Being a consultant from the outside brings with it some problems, but they do not have to hamstring your ability to be successful in managing the project. To be successful, you should follow these four steps.
As a consultant project manager, it is more important than ever that you differentiate yourself from your competition--both internal and external project managers. The No. 1 way to differentiate is through reputation. Keep these three core principles in mind as you try to take advantage of the abundance of opportunity out there.
Customer-facing project teams are the face of the organization, and that has to mean something. We need to help project teams understand the ground rules that they are operating within--and what is expected of them.
The best way to plan a project is to deconstruct it. One PM has been using a handy model to clearly outline the types of work that need to be done by both IT and the business in order to activate most SaaS packages. Key an eye on these six subtleties when deploying packaged vendor solutions.
What are the myths of consulting, and how do you deal with those misconceptions and prejudices about working with customers? Let's take a look at three of them...
How you go about shopping for a consultant is critical. Most companies do it poorly rather than doing it well. This makes the entire process more frustrating, time consuming and expensive for all parties, consultants and customers alike. In the hope that some of this frustration can be minimized, we present an insider's guide to shopping for a consultant.
Some of the most frustrated project managers work in environments where they are exposed to an organization’s external customers. External PMs have to deal with very varied project execution environments, so how do they still ensure success?
Does a project manager responsible for client-facing initiatives need a different set of skills from other PMs? And if so, what are those differences? What makes a good professional services project manager?
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