With business competition increasing, organizations have turned to third parties for delivery models that offer new ways of fulfilling their information processing and data needs. Managing an IT service is very different from managing IT products and requires new skills. Contract establishment, vendor management and education of the business staff is needed. This paper addresses some of the key areas to consider when contracting for large-scale IT service contracts.
Save Time With Tools And Templates
Take Siebel on the road by sychronizing the server with handheld devices.
Learn From Others
...or how a DIY trouper never stops learning. As this project manager planned her next big do-it-herself project, she started to parallel her effort to those she has encountered many times when executing a program or project at work. What can you learn from her experience...and mistakes?
When working on the complex tasks associated with configuring for combined hardware and software product deliverables--and the sharing that takes place between the technologies--it is important to have the right mix of teams in place in order to make project execution a less painful reality.
Do project managers need to think beyond their current project boundary? Do we need to have foresight? What do we lose if we don’t have it? When it comes to development projects, this author shares how we can look beyond success of the current project for something even more meaningful.
The expectations and the needs of the customer do not always balance the needs of the project--and the project management processes. Project managers often have to walk a fine line between the customer and the project. Keep these tips in mind.
Does your organization fall into a trap by blending product and project management processes? The processes are different and need to be managed separately.
"Quality" is one of the most heavily used words in advertising and management. Like any popular concept, quality is in danger of losing its distinct contribution due to overuse. In the world of project management, robust quality management has a vital role to play. Let’s consider a few of the recent advances in the art and science of quality management...
Do you deliver Project Management as a Service? That doesn’t mean outsourcing your PM to a consultancy, but changing the way you think about project management and your customers--they are clients of the project management processes that you provide.
While industry experts agree that not all the ideal benefits can be harvested by a typical CRM solution, organizations should at least target an implementation that sets the foundation for enhancing the customer satisfaction for their products and services in the long haul. So what makes a better CRM implementation?
What happens when the consultant falls short of their billing as an industry expert? Here is a humorous look at some of the consultant characters that you may have encountered--and survival tips for dealing with them.
There are some excellent benefits to working directly with customers, but there are pressures that you need to be aware of and actively manage if you are to be successful. Here are three examples of the types of pressure you will feel, and some advice for navigating through them. If you are considering working for as a consulting or professional services project manager, read on.
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|Who is really on the hook for CRM Failures?||Todd Williams||Oct 3, '15 5:09 PM||0||2|
|CRM outsourced is CRM drowned||Suhail Iqbal||Sep 20, '15 6:09 AM||0||1|
|Mark All Read|