|A.||If talking with the sales representative’s manager didn’t work, talk to the manager’s manager. This sales person should be fired.|
|B.||Take the salesperson to lunch. See if there is anything bothering him. Try to help him solve any work-related or personal issues, so that he can focus more on entering the correct data for billing.|
|C.||Alert the representative by e-mail when the invoices will be sent out for two months. Give him a deadline to enter any unique terms not covered by the default pricing tables in the software. Copy his manager.|
|D.||Prepare a second training class on how to operate the new software and schedule all of the employees in the organization who use the software to attend. If one person isn’t using it correctly, perhaps there are more.|
April Book Club - What to Do When You're New; How to Be Comfortable, Confident, and Successful in New Situations
Closing webinar for April Book Club on What to Do When You're New; How to Be Comfortable, Confident, and Successful in New Situations
Through this session, we'll dig deeper into this subject and share new modern and Agile ways for thinking about performance management for organizations scaling Agile adoption.
Save Time With Tools + Templates
This timesheet sample template can be used for any organization or project to record the MHRS spent on every activity (and by whom) for cost monitoring purposes and payment purposes for employees.
This sample template is an example of a completed Job Function Description for a position in the construction industry. You can modify it to apply to other industries/projects/positions. It should be used to write in details on the roles and responsibilities of key team members. It can be used for any project and it is very useful in properly identifying the exact responsibilities required from each key team member.
Does each one of your project team members have what it takes to get the job done? Use this template to assess their current and needed levels of knowledge, competencies and skills to document why, when and by when you plan to bridge the gaps you have identified.
Learn From Others
We received dozens of questions during our April 2016 Book Club webinar for What to Do When You're New: How to Be Comfortable, Confident, and Successful in New Situations. We didn’t have time to answer them all, so the author has selected a few additional questions for response below.
Contractors and consultants may be a necessary part of your project team, but you cannot manage their work in the same manner you manage employees--or even matrixed resources.
Human resources are the most valuable asset for any organization. But for small- and medium-sized companies, a lack of competent successors can be an easy trap. Business owners should set a number of key performance indicators for their organization--and for key personnel.
A project manager has to make sure that stakeholders’ demands are aligned with the project’s objectives. Here are five steps that can help you perform this balancing act and ensure a successful project outcome.
Most people have heard of the term "learning organization." However, do we know what it has to offer project planning management? Before a proper discussion of how it can be employed throughout the project process groups, we must first discuss the five components that form LO.
¿Porque Debes Medir?, para evaluar el desempeño, porque buscar el porque de las cosas? Para buscar respuestas?by
Si no se mide lo que se hace, no se puede controlar y si no se puede controlar, no se puede dirigir y si no se puede dirigir no se puede mejorar, No tienes un norte definido en donde se posiblemente se comenten errores, lo cual se traduce en perdida de dinero, tiempo y en lo más importante en un cliente insatisfecho.
Organizational values, project boundaries and performance expectations are all important areas that exist within every organization with varying degrees of thought and implementation behind them. Here we look at how organizational rules and norms are presented and communicated to employees and project team members, and how they can be interpreted.
What happens if your project is in danger of failing? More often than not, poor planning—particularly poor time management—causes projects to derail. The good news is that with proper time management, you can still turn things around and save your project.
One of the most common--and commonly hated--traditions of project management is the weekly status meeting. Is your status meeting truly a benefit to your team members? Add life to your project with a new approach.
Buscando un discurso de alto impacto cuando uno solo tiene treinta segundos para demostrar el valor de la gerencia de proyectos, y presentarse de la mejor manera posible.
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