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On-demand Webinars

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

by Benjamin Govindsamy 
July 13, 2016 | 63:45 | Views: 1,831 | PDUs: 1.00 | Rating: 5.46 / 7

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Aligning PMI®’s PMBOK® Fifth Edition to Lean Six Sigma DMAIC

by Rod Baxter
August 12, 2015 | 73:51 | Views: 1,251 | PDUs: 1.00 | Rating: 5.67 / 7

If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.

See all PMI Standards On-demand webinars

Save Time With Tools And Templates

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

Jul 13, 2016 12:00 PM EDT (UTC-4)
PREMIUM webinar

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Aligning PMI®’s PMBOK® Fifth Edition to Lean Six Sigma DMAIC

Aug 12, 2015 1:00 PM EDT (UTC-4)
PREMIUM webinar

If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.

Learn From Others

Rules of Considerate Conduct and the Aspirational Standards of the PMI Code of Ethics and Professional Conduct

by Katherine Holderbaum

The aspirational standards of the “PMI Code of Ethics” provide practitioners with the “what” of professional and socially responsible conduct. Applying Forni’s Choosing Civility: The Twenty-Five Rules of Considerate Conduct can enhance the “PMI Code of Ethics” with specific actions and behavior and support more effective management of project management processes, especially communications. The discussions that may result can further benefit project managers and their teams.

Topic Teasers Vol. 82: Balancing Business Analysts

by Barbee Davis, MA, PHR, PMP, PMI-ACP, PMI-PBA

Question: After being team lead for our Customer Operations business unit transformation project, I’ve been offered a position to head the new department. It will now also include Information Technology (IT). Here’s my issue up front: I’m a traditional project manager and now I’ll have nine business analysts and an agile IT team to lead. Who is responsible for what on projects now? I need to figure this out fast.
A. Business analysts replace project managers, so once you assign a BA to a project, your work is over. All you will need to do is help referee the conflicts between the BAs and the IT teams.
B. If your business analysts are trained and certified, they’ll know their own roles or can adjust quickly to what you want them to do. The agile IT team should be fairly self-directed. All you need to understand is who does what, present the responsibility chart and stand back ready to support them if needed.
C. Agile teams do not need any supervision or direction over and above their own ScrumMaster, who is 100% devoted to one project at a time. Ask your BAs if they will cross-train as ScrumMasters to maximize the number of projects you can run at any one time.
D. Due to the new strategic and business requirements from PMI, project managers have now been renamed. Just have your newly christened business analysts do what project managers have always done.
Pick your answer then Test Your Knowledge!

Earned Value Management Formulas...Illustrated

by David L. Rico, PMP

The whole point of Earned Value Management is to use past project performance measurements to depict the current standings and predict future efforts and resources required to complete the project goals. If you think in pictures, this illustrated formula will aid in your pursuit of certification or provide a refreshing perspective for veteran practitioners.

The PM Octagon

by Uchenna Ugo-Alum

The PM octagon is an illustration of the convergence of key project management knowledge, processes and practices to guarantee project success from a practical perspective regardless of the project's scope or size, or the organization or industry. This articles discusses the octagon, along with more concepts essential to understanding it.

Risk Management Mistakes

by Syed Moiz

Risk management is one of the most critical functions that every PM and every business leader must focus on. This article will focus on some common mistakes to avoid when managing project/organizational risks.

The 5 Steps to Achieve PMP® Certification

by Fábio Mourão

Everybody can learn from the experiences of others. In this article, the author shares how he planned for, studied and passed the PMP® exam by following five steps.

Project Stakeholder Management

by Preston Charles, PMP

It may be tempting to overlook stakeholder management when facing tight deadlines. The author explains the perspectives of the many stakeholders along the supply chain and how each of them has an impact upon someone else. Everyone from the manufacturer to the final customer is able to recognize the benefits of successful project stakeholder management.

Integrating Change Management with the PMBOK® Guide for ECM Solutions

by Douglas Calem, PMP

This paper advocates for a shift in approach to change management, from the tactical to the strategic, in which change management is integrated into a project management framework for Enterprise Content Management (ECM) implementations. Preparing a client for change is a good business practice that makes strategic sense—both for the client and for the organization implementing the change.

I Enjoy Re-Inventing the Wheel

by Michel Wagner, PMP

Everyone should aim to increase their knowledge and remain up to date with the latest practices. This is key for career progression and personal growth. Review what you have learned before, find some re-usable material from colleagues, forums and other sources of knowledge such as conferences. This is how “reinventing the wheel” is of real benefit.

Passing the Exam: How I Did It

by Dennis Stout, PMP

Lots of studying. Lots of practice exams. Lots of stress. Studying for the Project Management Professional (PMP)® exam? Find out how one motivated project manager achieved his goal.


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Recent Questions

Topic Originator Last Post Votes Replies
Note of Distinction of PMuniversity  George Lewis  Sep 29, '16 4:12 AM 
MUST HAVE INFORMATION in a Project Charter  Eduard Hernandez  Sep 28, '16 6:45 AM  13 
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How many sample questions should a PMP aspirant attempt before the real exam?  George Lewis  Sep 27, '16 12:44 AM  157 
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Now Open for Comment: The Standard for Program Management – Fourth Edition  MARIA T MATA-SIVERA  Sep 22, '16 12:30 PM 
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Hammock Activity   Rami Kaibni  Sep 21, '16 12:14 PM  14 
PMI-PBA® Terms Relay Race !  Markus Klein, PMP  Sep 16, '16 7:54 AM  29 
Do you thing that PMI should add a new knowledge set called: Information Management in the new PMBOK?  Saad Al Jabri  Sep 14, '16 8:49 AM  10 
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What are ITTOs for the PMP® Exam and How Do I Learn Them Fast?  Markus Klein, PMP  Sep 6, '16 9:21 AM 
PMI-RMP Exam  George Lewis  Sep 5, '16 12:01 PM 
Project Methodology and Standard customization - is it realistic to adapt?   Farhan Liaquat  Sep 2, '16 5:30 PM 
PfMP or PgMP - Which one to go for?  Farhan Liaquat  Sep 2, '16 5:22 PM 
What other questions would you ask when Studying Project Integration Management?  George Lewis  Aug 31, '16 8:59 PM 
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