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On-demand Webinars

Project Quality – The Element of 21st Century Success

PREMIUM on-demand webinar

It has become evident that effective Project Management has become significantly more demanding. The customer has been added to the PM table and is demanding higher higher levels of project quality. The successful Project Manager can borrow many of the techniques used by Lean and Six Sigma disciplines to deliver products and processes to continually meet customer needs profitably.

Book Review: The 12 Pillars of Project Excellence with author Adil Dalal

PREMIUM on-demand webinar

The 12 Pillars of Project Excellence™, has been widely received by business leaders throughout the world as an innovative approach for individuals to metamorphose into true leaders. It has also been accepted by organizations as a scientific formula to achieve breakthrough culture transformations.

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Save Time With Tools + Templates

Sample Project Management Plan

PREMIUM deliverable

This sample Project Management Plan for a C3 Coach Communication System Retrofit includes sections for work description and responsibilities, requirements, management responsibilities, management staffing, communications, records management, meetings and more.

Sample Project Quality Plan (Communication System Retrofit)

PREMIUM deliverable

This sample Project Quality Plan for a C3 Coach Communication System Retrofit includes sections for scope, description of work, personnel and requirements, the verification process and a PQP Verification Form sample.

Learn From Others

Topic Teasers Vol. 53: Make Your Point With 'ilities'

by Barbee Davis, MA, PHR, PMP, PMI-ACP

Question: This is a small company and I’m very lucky. Rather than just having a project dumped on me, my boss typically describes what he is thinking about doing and he asks my opinion. The problem is that I don’t know how to evaluate his project ideas quickly and I don’t want to give him wrong advice. How can I hold a meaningful conversation without looking stupid?
A. Ask to take the idea back to your desk for a week or so. There you can confer with other employees and do additional research on his idea before you give him your response.
B. The Ilities are the group of mythical Greek women who protected Homer and saw to it that he won every battle. Use the story of the Greek heroes, who found courage by relying on the idea of protectors backing them to mentally allow you to gain the confidence to discuss the project ideas.
C. The responsibility for choosing projects belongs solely with your boss. Tell him that you are flattered that he has asked your opinion, but you feel that your role is just to fulfill the project requirements he sends to you in writing.
D. There is a list of quality checkpoints called the “Ilities”. They are also useful when evaluating a project at conception to see if it is worthwhile to pursue, or if it should be dropped.
Pick your answer then Test Your Knowledge!

Managing Quality in a Program Management Plan (Part 2)

by Joe Wynne

Working on the program level, quality management becomes complex because of differing elements being measured and differing criteria. A Program Management Plan with a quality management section can fit the bill. In the concluding installment, we look at how you can guide this complexity.

Teamwork: The Best Quality Tool

by Andy Jordan

Quality is more than just processes and measurements--it’s about ownership and commitment. If you want a quality outcome, you need a team capable of delivering it.

Beyond Eliminating Defects: New Frontiers in Quality Management

by Bruce Harpham

"Quality" is one of the most heavily used words in advertising and management. Like any popular concept, quality is in danger of losing its distinct contribution due to overuse. In the world of project management, robust quality management has a vital role to play. Let’s consider a few of the recent advances in the art and science of quality management...

How to Improve the Quality of Project Execution

by Irfan Shariff

Sustaining support from resource groups can hinder a project manager's ability to deal with risks and contingencies. How do we dramatically improve the quality of our project execution? In a new book, an author offers help in the form of the quality function deployment (QFD) matrix.

Project Quality Management: What Went Wrong?

by Michelle Stronach

For the project manager, the multiple layers of organizational quality management can create challenges. They face a steep uphill battle managing project quality in organizations lacking quality assurance practices. Here's some help.

Quality in Projects: Don’t Confront Me!

by Paul Baumgartner, PMP

Should quality matter to the project manager? Isn’t on schedule, on budget and to spec already a handful to manage? Use these quality tools and practices to ensure a positive project legacy.

Managing Quality in a Program Management Plan (Part 1)

by Joe Wynne

Working on the program level, quality management becomes complex because of differing elements being measured and differing criteria. A program management plan with a quality management section can fit the bill.

Six Sigma and Innovation

by Patti Gilchrist, PMP

Six Sigma is a disciplined, data-driven approach for process improvement. It delivers quality and offers a set of techniques to improve processes. But is it so rigorous that it stifles innovation?

5 IT Infrastructure Lessons Learned from Missed Requirements

by Andrew Makar, PMP

In a typical software development project, gathering and managing requirements is a common process. But what about IT infrastructure projects? Do they have specific requirements beyond the architecture diagram? Here are five lessons learned from an infrastructure project that struggled with missed requirements.


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