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  • Project Management Software > Issue Tracking Software

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    Issue Tracking Database--Access 97 Version

    Having a hard time keeping track of project and cross-project issues? This MS Access 97 customizable database is a great template for creating your own issue tracking process.

    The Importance of Change Control

    - by Brad Egeland

    Why is change control so important? With everything a project manager is responsible for, why so much concern over it? What does it really mean, and how do we perform it?

    Issue Tracking Database--Access 2000 Version

    Are you having a hard time keeping track of project and cross-project issues? This MS Access 2000 customizable database is a super template for creating your very own issue tracking process.

    Issue Documenting & Tracking Form

    The following form provides a mechanism to document and track any issue during its life cycle. After an issue is created, a team should determine whether the issue has any bearing on the project and what should be the course action to address the issue. All issues must be periodically reviewed to determine if they still have any significance for the project.

    Issue Tracking and Resolution Form

    Use this form to formally identify, track and resolve an issue related to a project. Complete directions are included.

    PMXPO 2012
    gantthead is once again excited to be bringing you our annual virtual conference and exhibition on Thursday, May 17, 2012. It's your opportunity to learn, network, earn PDUs and gain valuable knowledge all from the comfort of your home, office-or home office. Registration is FREE, so take a minute now and make sure you don't miss out on what promises to be one of the highest-value conference experiences in project management this year.



    Issues Tracking Form

    Face it, we all have issues, and so do our projects. Keep track of those project issues with this form.

    Practical Project Control Cadence

    - by Dr. Andrew Makar, DMIT, PMP

    It's important to clarify the purpose and status reporting expectations early in the project. Here, we share a sample integration management cadence for a large project or program that effectively balances the time with the administrative overhead.

    Quality Review Checklist for Software Package Procurement

    Buying a software package? How do you know which package best suits your business environment and which vendor will serve you best? This checklist will help you evaluate the key questions and tend to the important details of procuring the right packaged application.

    Open Issues List

    Good project management requires good record keeping. Track the status of all issues that arise and require resolution.

    Project Exception Report Summary

    This template is a simple project exception tracking log. It offers a way to document: the issue description, who is responsible for resolving it, how and when it was resolved, the impact on requirements, stakeholders and cost and the resulting best practice.

    Status Report Template

    A good project status report is invaluable. Use this template to get the highlights of your project to date down on paper.

    Assessing Technical PM Competencies

    - by Andrew Makar, PMP

    In the previous installment, we reviewed five effective leadership behavior questions. This article provides a set of technical project management questions that assess the candidate’s knowledge of project management tools and techniques.

    When Push Comes to Shove: Team Crunch Time

    - by Michael Wood

    Recently, concerns have surfaced regarding the viability of the remaining three months of your project. Management wants quantitative evidence that it will finish successfully and on time. You need to act and act now. Before hitting the panic button, rely on these proven techniques to help achieve success.

    PM in the Cloud

    - by Michael Wood

    Is there any advantage to using Cloud-based project management tools to manage projects? Is it cheaper and more effective? Are the tools more feature-rich? And what about the disadvantages? Here is what some research has revealed…

    Requirements Redux

    - by Jiju (Jay) Nair, PMP

    PM principles state that there should be absolute clarity in obtaining the requirements. If the fog of ambiguity clouds this phase, the delivered project will never be accepted by the stakeholders. Here we examine some of the glaring issues in the requirements management process.

    How to Handle Issue Management in a PMO Setting

    We all have issues, and so do our projects. A good project management office has processes in place to handle issues as they come up. Here is a sample process to put into place issue management handling procedures within a PMO setting.

    Clearing Morale Killers from the Project Path

    - by Kenneth Darter, PMP

    Morale killers can disrupt and damage a project’s forward momentum. This article explores some of the ways to move past them and keep the project on track.

    Vendor PM: The Five Things You Must Know

    - by Todd B. Loeb, PMP

    After more than 20 years in the financial services industry, this writer thought he knew exactly what to anticipate moving into his new role as a software vendor project manager. He was wrong...

    Leadership and Career Paths for ScrumMasters

    - by Don Kim

    Much of the ScrumMaster's role has been focused on the individual effort of leading a single team through the successful completion of a Scrum project. At some point, a person who has successfully established themselves in an organization will be looked on to take on more responsibilities. What would these responsibilities be? What kind of career roadmap would be best suited for a person who is an established ScrumMaster?

    Administrator or Manager: Which One Are You?

    - by Michael Wood

    It is clear that both roles are essential and integral to the success of a project, but often on small projects the manager and administrator role are combined. Regardless of which role you are playing in your organization, it is important to understand the distinctions and the need for both.

    Running Effective Risk Meetings (Without Putting People to Sleep)

    - by Kenneth Darter, PMP

    Risk meetings are under-appreciated--but a vital part of risk management during project execution. A regularly scheduled risk meeting can help keep risks managed properly, and it is the project manager’s job to bring the resources to the table and help assist the project by naming and mitigating risks.

    Change Management Series

    This zipped file contains 11 separate Word and Excel templates and examples to help you manage change, observe issues and track tasks. It's a one-stop-shop for change management!

    Effort-Based Project Forecasting Workbook

    The attached workbook is useful for these many projects out there where no costing data can be used--or is not available--so the classic Earned Value Technique cannot be applied. It provides not only a progress tracking mechanism but also effort based project forecasting based on the above consideration.

    Earthwork Inspection Report

    The earthwork inspection report will tell you at a glance if your site has been properly prepared before any construction begins.

    Triage for PPM in Peril

    - by Michael Wood

    When something goes rotten in your PMO or project portfolio, all of your projects may be in jeopardy. The best way to handle crisis across multiple projects is to treat it like the train wreck it appears to be. Take a lesson from the medical community and triage the damage before you start trying to treat the wounded.

    Global Projects, Local Problems

    - by Andy Jordan

    The project may be global, but the details are just as important. Have you considered just how wide-reaching the impact of certain issues could become on your project? There's no way all of those issues and impacts for all of your projects can be flagged on one article, but here we look at just how significant some of these issues are.

    HarperCollins Chooses Innotas

    HarperCollins needed an intuitive solution that could manage and track its Digital Technology Services work for over 100 global users. With Innotas’ on-demand IT Governance solution, the publisher was able to manage both strategic projects and sprints with the same tool.

    Projects in the Cloud: Are We Ready to Go There?

    - by Mark Mullaly, PMP

    The cloud is moving in and taking over. What does this mean for the typical project manager? And as importantly, what does this mean for the organization considering moving its projects into the cloud? Clearly there are some benefits, but there are also some potential challenges. In this column, we examine both sides of the issue in an effort to bring some clarity to project management in the cloud.

    Issues vs. Action Items

    - by Kenneth Darter, PMP

    Issues and action items are often lumped together, but there are differences--and they require different strategies to make sure they don't derail your project. Do you have a plan in place?

    Physical Profile and Architecture Form

    Use these forms to track your company's computer and network equipment and to keep current equipment in mind while planning for future hardware and software additions and/or replacements.

    Tool Shop: BrightWork

    - by Andrew Makar

    Supporting project delivery across project, program, PMO and portfolio management processes, BrightWork is a SharePoint-based collaboration tool that can be adapted to each organization’s capability and maturity level without overwhelming users with unnecessary functionality.

    Have You Forgotten About Cost Management?

    - by Ken Whitaker

    You're leading the team to deliver...what more do they want?! This article highlights a few, simple best practices that--if introduced at the beginning of your project--might help you easily control costs along the way.

    The Power of Workflow: Making Bad Software Functional

    - by Mark Mullaly, PMP

    Assuming we have decent software, the essential strategy for making it work well is deciding how we want to work with it. In this article, we explore the considerations behind what we need to do to develop a good workflow for using software. What are the things we need to think about in using the software? What are the critical steps that actually enable us to define a useful software workflow? And why should we care?

    Procurement Management Done Agile (Part 1)

    - by Don Kim

    This will be the first in a series of articles that will look to provide the background of issues involved with managing an agile software development project under a traditionally linear and sequential project procurement process. Software development has been deliberately chosen for the example industry since that’s the domain for which agile is most typically used, but for those using agile in other industry domains, the general issues and proposed solution should work equally well within your industry.

    Control Techniques for the Workforce: Dealing With The Unsaid

    - by Joe Wynne

    A project out of control doesn’t just happen overnight. It often takes weeks or months of inadequate knowledge of what the workforce understands about the project. Use these techniques to avoid failure due to naiveté.

    Scope Management: Not Always Saying 'No'

    - by Brad Egeland

    How do we ensure that we aren’t running around reprimanding team members and shouting “No!” to everything that comes out of the customer’s mouth? Here are three steps to set scope management in motion and ensure that it’s a positive for the project.

    Project HEADWAY Project Issues Log

    On projects where you have more than a handful of issues, it is helpful to have a log that you can use to easily track and understand the status of an each one. The log keeps issues at a very high-level while the details are left to the project issue identification form. Project Issue logs are often used on medium to larger projects.

    Agile for Package Implementations

    - by Mike Griffiths

    There is lots of great information available on how to use agile methods for custom software development projects, but less so for package implementations. Commercial-Off-The-Shelf solutions make up a large percentage of the IT projects undertaken by companies each year, and many organizations are missing out on benefits that an agile package approach can bring.

    Increasing Agile Visibility

    - by Andy Jordan

    It’s not enough to manage a good agile project, you have to be seen managing it. In this article, we explore why this is the case--and look at how to provide better visibility on what’s happening on your agile initiative.

    Less Wishing, More Assurance

    - by Rob Prinzo

    Your project indicators must go beyond past phases and address readiness for upcoming tasks and activities. This is one of six principles for implementing a project assurance methodology that can help minimize surprises, provide objective analysis, and build trust among team members and stakeholders.

    Configuration Management Checklist

    How does your system development project account for software version changes? Backup and recovery of data and files? Requirements changes? Check your score on software configuration management so that you can avoid pitfalls down the road.

    Quality is Queen

    - by Katia Sullivan

    Instead of measuring quality, Agile enterprises commit to it by investing in integration and testing, developing a common language around quality, and nurturing motivated, disciplined teams. Ultimately, quality reigns when organizations value it as much as profitability and protect the agile processes that support it.

    Manage the Forest, Not the Trees

    - by Andy Jordan

    Project control is not about the minutiae, it’s about the big picture. Here we provide some guidelines on how to move from micro-level project management to a more macro-level control phase.

    JPACE Project Plan

    Timing is everything, even in project management. The key to a successful project is to use JPACE--that is, to Justify, Plan, Activate, Control and End it the right way. This Microsoft Project plan will help you do just that.

    Individual Status Report

    Where exactly are we on this project, and are we on track? Status from each team member, please!

    Decision Tracking Guide

    When you come to the fork in the road, take it. Which fork? For that decision, you'll need to have a meeting. Keep track of attendees, decisions, supporting information, options, recommendations and rationales on this handy form.

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    Requirements Management Plan Toolkit
    This toolkit includes a template and white papers to help with your requirements management planning. Download it now.