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  • Project Management Training > Conflict Management Training

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    Conflict-Busting

    - by ProjectsAtWork

    Putting out fires is an all-too-common job requirement for many project managers. If you are struggling with resolving conflicts on your team, here are some tips for turning those emotionally charged disputes into productive conversations.

    Guide to Managing Workplace Conflicts

    Conflict in the workplace is generally the result of serious disagreement over needs or goals, and can cause severe damage to productivity if not handled immediately. This extensive guide will help you identify, handle and manage conflict before it handles your project.

    When Teams Fail

    - by Michael Wood

    Much has been written about project failures, but what about teams? It seems that management has little or no appreciation for the value of a team that exists beyond the project. Why do teams fail and what is the impact of those failures?

    Conflict of Interest Questionnaire

    Stop conflicts before they start using this questionnaire designed to raise red flags with your employees' relationship to the company.

    Stakeholder Requirements Comparison Matrix

    Different stakeholder groups affected by your project will want different results. Each group's requirements will not only differ, but sometimes be in conflict. Use this template to identify conflicts/potential conflicts, gaps, contradictions or incompatibilities between stakeholder group requirements, so you can reconcile them.

    PMXPO 2012
    gantthead is once again excited to be bringing you our annual virtual conference and exhibition on Thursday, May 17, 2012. It's your opportunity to learn, network, earn PDUs and gain valuable knowledge all from the comfort of your home, office-or home office. Registration is FREE, so take a minute now and make sure you don't miss out on what promises to be one of the highest-value conference experiences in project management this year.



    Resource Reallocation

    This presentation covers the questions you need to ask before reallocating and leveling human resource commitments.

    Control Techniques for the Workforce: Dealing With The Unsaid

    - by Joe Wynne

    A project out of control doesn’t just happen overnight. It often takes weeks or months of inadequate knowledge of what the workforce understands about the project. Use these techniques to avoid failure due to naiveté.

    Project Schedule Risk Assessment

    How risky is your project schedule? This assessment template will help you catch scheduling risks and address them before they become problems.

    Methodology Implementation Project Charter

    This is a high-level example of a Project Charter for implementing a methodology, but the structure and approach will work for many projects. This example is heavy on risks and assumptions, light on budgeting, role descriptions and conflict resolution.

    Conflict Ain’t Convenient

    - by Lisa Earle McLeod

    Conflict is hard to handle, but letting it go unresolved can be much worse. The post mortem on any project failure often reveals critical information went unaddressed because somebody was afraid to raise it. Here are three reasons we avoid conflict, and tips to overcome them.

    Bridging the Gap

    - by John D'Entremont

    Managing conflict among key project participants can be a tricky proposition for project leaders. Most conflicts can be resolved through dialogue and compromise, but sometimes you are not going to be able to broker a resolution and you have to make the call that keeps your project on course. Here are four fundamental steps for managing conflict.

    Solving Project Conflict

    This presentation will guide you on what to do when people, priorities or problems get in the way of getting your project done within budget and on time. You'll get troubleshooting techniques, guidance on what areas of the project are most likely to be quarrelsome, and you'll even get the benefit of some wise advice on how to reach compromise on sticky issues. The only thing we haven't included here are the words to Kumbaya.

    Project Conflict Resolution Procedures

    This template is designed to assist the project manager to attain higher workforce performance by reducing problems associated with inadequate or unconstructive responses to conflict in the workplace.

    A Question of Credibility

    - by Steven Starke

    Why are project managers afraid to stop projects? So often after being assigned to a project, project managers try to run before they walk. This is especially common when the project is already in progress. You can quickly get caught up in the momentum of work and forget to question whether the work is justified. If this is truly the case, shouldn’t more projects be stopped? What if it means losing your job?

    The New Normal

    - by Harold Schroeder

    What constitutes a successful project? Should it be defined by budget and schedule, or by the extent to which the outcome adds real business value? Until the project management profession and its standards evolve to a more balanced “art and science” approach, success criteria will be misaligned with real business needs.

    The Matrix Organization

    Imagine managing multiple authority-responsibility-accountability relationships within your project organization. Welcome to the matrix!

    Five Things My Mentors Taught Me

    - by Andrew Makar, PMP

    Career development and training go hand in hand with mentoring. If you can find a few good mentors in your career, you’ll be much better off than having to experience the pitfalls of the work world all alone. This writer has been fortunate to have several formal and informal mentors help him along the way, and here he shares the top five bits of career advice that he still keeps fresh in his mind.

    The PPM Cascade

    - by Joe Wynne

    This executive communication strategy will go a long way to prevent middle management inertia when implementing project portfolio management. Here we look at the cascade that breaks down the management wall to PPM.

    Clearing Morale Killers from the Project Path

    - by Kenneth Darter, PMP

    Morale killers can disrupt and damage a project’s forward momentum. This article explores some of the ways to move past them and keep the project on track.

    The Dangers of Pushing People Too Hard

    - by Bob Weinstein

    Many aggressive IT managers intent on building their own careers push their employees beyond their limit. Be aware of these potential problems and solutions to prevent conflict.

    Change and Project Conflict

    The forces that cause projects to change bring conflict in their wake. Here's how to handle it.

    Going to the Movies: The Agile Character

    - by B. Michael Aucoin

    Do you want to really improve your agile projects? Then go to the movies. Agile efforts require adaptability and perseverance to move forward, even when the environment is complex, ambiguous and changing--the exact same things required of heroic movie characters. Pass the popcorn!

    How to Win Teams and Influence Projects

    - by Janis Rizzuto

    Project leaders face unique challenges with team members who work remotely, report to other managers and balance responsibilities to other projects. In that environment, strengthening communication, boosting motivation and reducing conflict is essential. Here are tips to improve your team dynamic from a Dale Carnegie Training executive.

    Researching EVM Readiness

    - by Andrew Makar, PMP

    Earned Value Management is recognized within the project management domain as an effective cost and risk management technique. The formulas are not difficult to understand. So if EV isn’t difficult to calculate, why isn’t it more prevalent?

    Workforce Leadership Tactics

    - by Joe Wynne

    Is it possible to make leadership easier? It is if you make use of a certain characteristic of leadership actions. Here we present three quickly implemented project leadership tactics.

    Project HEADWAY: The Project Manager as Coach - What's the Game Plan?

    Do you ever find yourself resolving interpersonal conflicts and issues on your project team? Supporting team members and others with less experience? Helping your sponsor become more effective? These are all examples of where you might play the role of a coach. There are a host of situations where you have an opportunity to helps others to challenges themselves, achieve results and succeed. Project management is much more than simply bringing in the project in on time, on budget and on scope. Project management involves people and whenever you add people to a project, interesting things begin to happen. This month's Project HEADWAY webinar will examine the role that you play or can play as a coach on your projects and within your organization. We will introduce a coaching process for project managers, examine at some of the actions to take and the pitfalls to avoid. Join us! This just might just be the tool that wins you the project game.

    Overcoming Matrix Weaknesses

    - by Kenneth Darter, PMP

    Matrix organizations have inherent weaknesses and pitfalls, but a project manager can transform those weaknesses for the benefit of the project. Here's some help.

    Baby Steps

    - by Craig Curran-Morton

    Why has Project Portfolio Management struggled to be adopted in organizations? While part of the problem lies with the vendor overselling the product, the bulk of the issue stems from our collective failure to educate ourselves on PPM--and understand how we should adopt it.

    Administrator or Manager: Which One Are You?

    - by Michael Wood

    It is clear that both roles are essential and integral to the success of a project, but often on small projects the manager and administrator role are combined. Regardless of which role you are playing in your organization, it is important to understand the distinctions and the need for both.

    Improve Your Leadership Skills

    Are your leadership skills up to par? Peruse this checklist to see if you are on track with current thought on motivating employees, setting goals, managing conflict--and more!

    Project Experience Checklist

    When you are putting together a project management team, you need to know who has what skills as well as experience. This form will help you inventory what each team member brings to the table.

    Project Orientation Presentation

    Getting your workforce up to speed is the only way to ensure top performance. This presentation will save you time putting together all the necessary information to get your whole team ready to go.

    Project Management Roles and Responsibilities

    A PMO, Project Managers and Mentors must all act in concert to ensure that projects are executed efficiently and effectively. These role descriptions and matrices help clarify who does what.

    Statement of Work Template

    - by Sunil Sharma

    This extensive document template will help you to ensure that everyone--client and consultant--is on the same page before you begin your next project.

    No Cut-and-Paste PMO

    - by Abid Mustafa

    Trying to convince executives to implement a best-practice methodology is a recipe for failure when establishing a program or portfolio management office. Better to cultivate a PMO identity based on a thorough analysis of what executives really want. Here are some techniques to get started.

    Communications 101: Stakeholders

    - by John D'Entremont

    For any and all projects you lead, a constant mantra should be “keep the stakeholders involved.” It will help you to get ahead of potential risks and changes to scope as your project moves towards completion, and it will be critical to its ultimate success. When in doubt, overcommunicate.

    Yes or No?

    - by Mike Donoghue

    Why is everyone so scared of saying "no"? While some may see it as a sign of defiance or challenge, the answer is often in your best interests. Here we explore a simple yet serious communication conflict.

    When the Project Team Comes Unglued

    People are the source of most project conflicts. Check on the emotional status of your project team. If your team is coming unglued, so will your project.

    Project & Portfolio Management Services: Need a Hand?

    - by Matt Light

    From Gartner.In this session from the June 2005 PPM Summit, Gartner Research Director Matt Light discusses how to get a handle on your project portfolio, despite the many technical and cultural challenges that organizations face.

    The Rewards of Change Control

    - by John D'Entremont

    When it comes to managing change on projects, the first step can be the toughest — acknowledging that change is going to happen. Once this is accepted, you can lay the groundwork for integrating change into your project, including four questions to determine whether a proposed chance is necessary.

    Caution: Merging

    - by Dana Cooper

    Merger-and-acquisition-related projects pose daunting challenges to executive leaders, not the least of which are conflicting agendas and compressed timelines. Understanding and anticipating four “enduring M&A realities” can smooth the transition and help companies achieve the intended strategic benefits.

    The 5 Stages of Good Teams

    - by Gina Abudi

    Every high-performing team progresses through five stages of development. Project leaders must understand these stages to help teams realize their full potential as they work toward common goals. Here’s an overview of the five stages and what to look out for along the way.

    Project Manager vs. ScrumMaster

    - by Andy Jordan

    How do these two roles stack up against one another? Can a project manager adapt to being a ScrumMaster? Given the opportunity and environment, people can be successful in a number of different roles--provided that there is some degree of connection.

    Portfolio and Program Management: Harmony or Conflict?

    - by Andy Jordan

    Do portfolio and project management complement one another or cause confusion? This article looks at ways the program and portfolio disciplines can successfully co-exist (and even complement one another) for the overall gain of the organization.

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    Requirements Management Plan Toolkit
    This toolkit includes a template and white papers to help with your requirements management planning. Download it now.