How you manage your customer’s expectations will to a great extent determine the relationship you have with them. There are many different methods and ideas on how to manage customer expectations. Which one will you choose?
Can a project manager manage their team virtually, and if so what adjustments are necessary? To be successful, a virtual PM has to overcome many communication-related issues. Here we explore an effective approach.
A virtual project manager is physically separated from the project team, the stakeholders and perhaps even the client. How can PMs make sure they are effective in this role?
No project manager would ever be so foolish as to leave the outcome of their project to chance events and simply hope they might get lucky. So it might appear odd for our guru to be looking inside a fortune cookie to find project management wisdom. But as we saw in Part 1 of his series, those simple mottoes can sometimes offer up more wisdom than first meets the eye...
Four proven tactics can help you engage stakeholders better--and obtain their essential contributions to make the changes required by your project. With these new ways to manage stakeholder relationships and to drive your project, you can propel your career to new heights.
If a project manager cannot successfully deliver projects where at least some of the resources are working virtually, then that PM won’t have a job for very long. Can projects be successful when they are run by virtual teams, and if so, how? In the concluding part of our series, we look at the remaining four steps.
The nature of today's workplace no longer requires workers to be bound to a physical location. The following tips will help you manage your virtual team so that your project does not instead become a dreaded nightmare due to the significant challenges of managing remote resources.
Wikis can be great communication and sharing tools, as well as helpful for collaboration on solving problems. But are those good enough reasons to start one? When it comes to creating a project-based wiki, how can you determine the need and energy required?
The nature of the business world today often leads to unbalanced teams where the project manager or others on the team do not have the experience or expertise that is represented by their peers. How can a project manager lead effectively in this unbalanced environment?
Nearly everyone deals with virtual teams in the current business environment, so you are already communicating with virtual resources. But communicating well is a key part of managing a project with a virtual team.
People’s interests, attitudes and authorities change constantly, and your project is only part of the many things influencing these changes. As a project manager, you need to continually understand your stakeholders, assess the landscape--and use that knowledge to guide the planning and management of your project.
Technology, mobility and the sheer expense of office real estate has taken distance working from daring and uncertain trend to fully embraced reality. What this has mostly produced is a state of affairs where many of our most meaningful professional interactions are mediated by technology, rather than face to face--and that's where the danger lies.
With virtual projects come virtual teams and the associated tradeoffs. The question that looms large is this: Do the challenges of virtual teams outweigh the benefits? There are advantages to virtual teams that go beyond merely saving money on travel. Consider the following tradeoffs--advantages and disadvantages--when pondering virtual teams...
|A.||Use a different form of communication for each person you need to contact, depending on the preference they have expressed. Keep a chart next to your keyboard so you don’t get confused.|
|B.||So much information needs to be sent between team members, product owners, vendors and customers that it is best to include everyone on each e-mail. Add as many attachments as possible to this single e-mail so that there is only one line item from you in their inbox.|
|C.||There is no need for e-mail any longer as most contacts have their mailboxes so full that there is a tremendous delay before you get a response. Move to instant messaging or Facebook to get your answers and convey your ideas.|
|D.||By changing the way you use e-mail to make your communications more effective, you may stave off the need for management to move to a new system…although you may find there are supplements that you find useful in specific circumstances.|
Most of the strategy and technique that need to be developed in the critical area of stakeholder management will come as part of the practitioner’s experience negotiating real-world project issues. However, it is always a good idea to pay heed to some proven practical pointers that can come in good stead.
Is your team aligned with your strategic vision? Are you tailoring messages to stakeholders? With a New Year upon us, we offer a small selection of mottoes as a kind of fortune cookie wisdom guide to project management...
Speaking Stakeholder seems easy at first since it's rooted in English. However, the challenge is the language can differ from project to project. Here are a few examples and key lessons learned in stakeholder communication.
Are you operating in a blame environment? Your project may be at risk. In this article, we examine the concept of shared responsibility and identify some steps you can take to start moving your stakeholders in a positive direction.
Every project has stakeholders--and the project or program manager needs to ensure that there is a unified method of managing and dealing with them.
How you are thought of plays a vital role in the opportunities that are afforded to you, the amount of slack you will be given when things go wrong and the amount of support you can generate when you need it most. Integrating enlightened self-interest concepts into your stakeholder relationship management strategy can build the value of your currency within and even beyond the organization.
Managing project work is only a small part of managing projects. Being able to manage a team of resources is perhaps the most challenging and most rewarding aspect of project management. How do you stay focused on the team?
A project can get in a great deal of trouble when the tail starts wagging the dog instead of vice versa. Here are some issues to look for so that the project manager can keep a tight hold on the project leash.
Project managers can get consumed with managing schedules, but sometimes we need to put our heads up and see what’s really going on. Here are some tips for getting your head out of the Gantt chart…
How do you take the ultimate step of removing a team member and preserve the team? As project managers, we need to ensure that the way that we lead our team after a termination is optimal for team success--regardless of whether we or someone else made the decision.
Project work is only as good as its weakest link--and oftentimes, documentation is the culprit. Here are a few pointers for making sure that effective minutes are captured in meetings that happen during the project.