Leaning Tower of Provisions for Knowledge Management (Part 1 of 2)

Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.

Josh: Hey, Jackie, I found a procedure here in our job aid database, but it looks like it may be obsolete. I'm not sure. Who should I tell?

 

Jackie: I dunno. I remember they kicked off the database, but they didn't tell us who to contact if we had a question like that.

 

Josh: Oh well, I'll just use it.

 

What if this procedure was essential to customer satisfaction? Or related to the approval of large expenditures for critical equipment?

 

I have been to at least two conferences where people were establishing some smaller, targeted knowledge management applications of one sort or another. The speakers were consulting companies and a client representative from the project. At least one of these was a major high-tech company. In neither case--and I did ask specific questions in this regard--did the consulting company address the issues of who was going to manage the content after they left.

 

Good grief! Nice job if you can get it. It's like they think that such a system will run itself through some sort of artificial intelligence.

 

The Problems

The problems here seem obvious when you think about it, yet evidently there is no red flag during the project (or the players are color blind).

  • First, there needs to be some kind of roll-out with marketing and promotion so the application will be used.

Please login or register below to read the rest of the article.

Members login here:

If you were a member of gantthead.com, you are already registered here--just use the same username and password to login and enjoy the same valuable resources and connections you have come to rely on.

OR

OR

ADVERTISEMENT

Not a member yet? Sign up here:

You must have JavaScript and cookies enabled to use this website. Please enable javascript and refresh this page.
How do I enable JavaScript in my browser? | How do I enable cookies in my browser?
  • required fields
  • First Name
    Last Name
  • Pick a password
    Confirm your password
  • please enter the text below:


  • You must have JavaScript and cookies enabled to use this website. Please enable javascript and refresh this page.
    How do I enable JavaScript in my browser? | How do I enable cookies in my browser?

  • projectmanagement.com is accredited under Return Path's Sender Score Certified™ Program. The Sender Score Certified Program helps to increase successful email delivery by requiring senders to adhere to a set of specific email standards. For more information, please see www.senderscorecertified.com.
ADVERTISEMENTS

Mediocrity knows nothing higher than itself, but talent instantly recognizes genius.

- Arthur Conan Doyle

ADVERTISEMENT

Sponsors