The internet changes the world, while project results are required in shorter timeframes and need to meet constant changing technical environments. For the last three years in e-project management, it became apparent that a lot of my decisions were based on the risk in terms of exposure. Exposure becomes the third dimension in e-risk management, with likelihood and impact being the first two dimensions.
Changes Enforced by Internet
The most obvious change enforced by internet-based solutions is the increase of exposure of companies.
These days, the customer can choose between contacting a customer agent or to access the internal systems of the supplier/partner directly using the internet. The customer agent acts as a filter toward the customers. When the internal system is unavailable or the query results contain abnormalities, a modified message will be provided.
This filter is limited or not available for internet-based systems, introducing a new dimension of risk--exposure.
This article describes a way to incorporate this e-risk dimension with the traditional risk management methods.
Risk Management: The Traditional Approach
The diagram below depicts the standard risk approach for any project:
Risk management starts with the assessment. All risks are qualified in terms of likelihood and impact for classic projects, the first two dimensions. Based on the
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