Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
As Saint Ambrose supposedly said, “si fueris Romae, Romano vivito more; si fueris alibi, vivito sicut ibi.”
Not familiar with that saying? Perhaps if you could translate mediaeval Latin you might understand it more quickly, “If you are in Rome, live in the Roman way.” More commonly of course, we now say “When in Rome, do as the Romans do.”
While you can make the assumption that this refers to situations where an individual gets immersed in another culture and needs to adapt to their surroundings, you can take this to a higher degree and apply it to circumstances where you need to create your own personal Rome--a place of splendor and innovation. Where does such a place exist, you might ask? Well, if you take a trip over the Pacific and look for a series of islands off the coast of Asia…
The Ever-Rising Sun
A trainer I met in a quality assurance product seminar was well versed in providing stories to make a point. He told an interesting tale of his experience with a U.S. electronics firm that collaborated with a Japanese-based electronics firm to have them make components that would meet their strict standards of excellence. Citing that they the U.S. company would accept a shipment of 1,000,000 units from the Japanese that contained no more than a .01 percent standard deviation in quality, a deal was soon