The structured approach of project management can add value to operational IT departments. What makes this work is the approach that the project management office (PMO) or the project management team defines in its project management methodology for release of the systems into production environments.
Operational departments should execute with a process often referred to as "steady state transfer." This process gives the project team the opportunity to validate all the key production processes such as the support, maintenance cycle, systems restore and sanity testing, which is the basic testing of the system functionality.
Project teams launch the steady state transfer after successful tests show the systems are ready to be released into the production environment.
This validation step -- to ensure that the system processes are well mapped between various support departments -- adds value to the operations teams. The validation step is done during project execution using the steady state transfer process -- and without generating special projects.
This validation step in the project management practice guarantees process interface manuals are updated with any changes to the processes and the test results.
The operational departments work with the project team to complete this task and thus make a smooth transition into the "steady state" of operation.
What processes does your organization use to achieve the same results?
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