Besides scope, time and budget, the core of project management success is stakeholder acceptance of project deliverables. As such, the risk of stakeholders rejecting deliverables should be identified and mitigated in a project's early stages.
For example, stakeholders in infrastructural development projects, like members of a surrounding community, make certain choices about project execution, such as location, quality and schedule. But, this doesn't always happen. If residents, say, are denied vehicular access to their homes because of an ongoing road re-construction, it's clear there was no stakeholder representative during the execution planning of the project.
African governments often rely on public private partnerships (PPPs) for utility and infrastructure projects. But most proponents of PPPs settle for a design-bid-build business arrangement, in which a single vendor may win concessionary bids to develop, operate and transfer utility infrastructure schemes. In this instance, a concessionary bid is a solicitation process for PPP projects.
This kind of business arrangement increases the risk of eroding the values and interest of that community. Sponsors and vendors could decide to satisfy themselves to the detriment of the residents or other project beneficiaries.
One way to mitigate the risk of communities rejecting infrastructure projects could be to use project advocacy consultancies, which are composed of community and government representatives. The committees ensure that infrastructure projects address the needs of the communities and are accepted by them.
In Africa, it would be a major stride in project management if stakeholders approved of the deliverables of PPP infrastructure projects. Of course, projects would be more widely accepted if communities were involved during the planning and execution of deliverables.
In my opinion, highly leveraged infrastructure projects that are initiated under concessional business arrangements and executed without the involvement of the would-be users should be discouraged. In turn, profits made by promoters and vendors from infrastructure projects could be better justified vis-Ã -vis community acceptance of the deliverables.
If communities approve of infrastructure projects, post-project operations and facilities management, it would benefit everyone. Promoters would smile at the projected cash flows, vendors would satisfy both contractual and project obligations, and ultimately, the project would be successfully completed.
Do you think involving stakeholders at the outset eliminates project risks? If so, how? What do you think about using a project advocacy consultant?
Read related posts:
"Different Perceptions of Risk on Projects" from Lynda Bourne.
"Use Project Management Tools in the Right Context" from Saira Karim.