Investigating ITIL

Michael R. Wood is a Business Process Improvement & IT Strategist Independent Consultant. He is creator of the business process-improvement methodology called HELIX and founder of The Natural Intelligence Group, a strategy, process improvement and technology consulting company. He is also a CPA, has served as an Adjunct Professor in Pepperdine's Management MBA program, an Associate Professor at California Lutheran University, and on the boards of numerous professional organizations. Mr. Wood is a sought after presenter of HELIX workshops and seminars in both the U.S. and Europe.

Over the past few years I have published a number of articles on the Information Technology Library. With roots dating back to the 1970s, ITIL has become the recognized standard for managing IT service levels throughout the enterprise. If you are an ITIL guru, this article is not for you. But if you are new to ITIL and want to wrap your arms around the components and terminology contained within this extensive framework, then read on.
ITIL garnered industry-wide attention with the regulatory advancement of IT Governance in the United States (Sarbanes Oxley) and in the United Kingdom (Audit, Investigations and Community Enterprise Act of 2004). With the release of Version 2 (v2), ITIL began to grow out of the U.K. and into international prime time. ITIL v2 clearly set forth the landscape that IT service delivery addressed as follows (source, my article from February 2009):
1. Service Support
  • Service Desk/Service Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management
2. Service Delivery
  • Service Level Management
  • Capacity Management
  • IT Service Continuity Management
  • Availability Management
  • Financial Management
3. Security …

Please login or register below to read the rest of the article.

Members login here:

If you were a member of gantthead.com, you are already registered here--just use the same username and password to login and enjoy the same valuable resources and connections you have come to rely on.

OR

OR

ADVERTISEMENT

Not a member yet? Sign up here:

You must have JavaScript and cookies enabled to use this website. Please enable javascript and refresh this page.
How do I enable JavaScript in my browser? | How do I enable cookies in my browser?
  • required fields
  • First Name
    Last Name
  • Pick a password
    Confirm your password
  • please enter the text below:


  • You must have JavaScript and cookies enabled to use this website. Please enable javascript and refresh this page.
    How do I enable JavaScript in my browser? | How do I enable cookies in my browser?

  • projectmanagement.com is accredited under Return Path's Sender Score Certified™ Program. The Sender Score Certified Program helps to increase successful email delivery by requiring senders to adhere to a set of specific email standards. For more information, please see www.senderscorecertified.com.
ADVERTISEMENTS

"Laughter is the shortest distance between two people."

- Victor Borge

ADVERTISEMENT

Sponsors