Quality Analysis in Project Management

Kenneth has 14 years of healthcare experience in government and private industry. Over eight years of experience managing healthcare IT projects, operations, contracts, and personnel. His work experience includes project management, contracts and procurements, data analysis, claims adjudication, business writing, and business process modeling. Kenneth was certified in 2006 as a Project Management Professional.

Quality analysis and quality management can be a full-time occupation for an entire team of people on a project. Unfortunately, not all projects have the scope or resources available to hire a quality team to work on a project. It often falls to the overworked project manager to keep an eye on the quality of the product or services being delivered by the project in addition to all the other duties of the project management office.

The chapter on quality management in PMBOK covers a wide variety of topics in a small amount of space. A true study of quality management and analysis would fill up a much larger book than PMBOK (and certainly larger than this article). The intent of this article is to cover some basic ideas for monitoring quality using the PMBOK guidelines and to give the project manager a few good tools to use in analyzing data for better quality control in projects.

Plan Quality
It should be no surprise that planning for quality is the first step in managing quality in a project. When it comes to analysis in quality management, this is the time when the project manager and whatever other resources are available will decide what data can be analyzed and how it will be collected. In order to do this, the project manager must first determine what the purpose will be of the analysis. Whether that purpose is reducing rework of requirements or eliminating …

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