Community Service

Kenneth has 14 years of healthcare experience in government and private industry. Over eight years of experience managing healthcare IT projects, operations, contracts, and personnel. His work experience includes project management, contracts and procurements, data analysis, claims adjudication, business writing, and business process modeling. Kenneth was certified in 2006 as a Project Management Professional.

Community means different things to different people. To some it means the family they grew up with and to others it could be their neighborhood or the friends that they have known for many years. It can also be the people one works with, whether those people are in the same office or across the world on the phone. Within a project, a natural community will develop. At times, this community can be dysfunctional, working to tire people out and run them off the project. Or the community can be beneficial, where people help and support each other through the long hours of project execution.

The project manager can set the tone of the community and should be leading and guiding it so that the community will benefit the project instead of tearing it apart. There are many ways for a project manager to be a good leader, but one of the surest ways to be a bad leader and create a dysfunctional community is to ignore it entirely. The project manager should take an active role in the community in order to create an environment that people can thrive in instead of one that people just want to escape from.

Commonalities
In real life (that is, outside the project), communities do not spring up out of nowhere. They arise around a group of people that have common interests. The common interests could be anything; it could be that the group goes to the same school or likes the same…

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