ITIL Service Support Checklists

IT Service Management (ITSM) lies at the heart of ITIL (Information Technology Infrastructure Library) implementation. The ultimate goal of the ITSM discipline is to view and manage IT as a business that sells services, and reposition it from a cost center into a strategic business partner with a unique value proposition.

One major component of ITSM is service support, apart from service delivery, and this checklist focuses on the following areas that contribute to an ITIL-compliant service support arm:

  • General IT Service Management Guidelines
  • General Process Check
  • Service Support Components:
    • Service Desk
    • Incident Management
    • Problem Management
    • Configuration Management
    • Change Management
    • Release Management

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