Project Management

ITIL Service Delivery Checklists

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IT Service Management (ITSM) lies at the heart of ITIL (Information Technology Infrastructure of Libraries) implementation. The ultimate goal of the ITSM discipline is to view and manage IT as a business that sells services, and reposition it from a cost center into a strategic business partner with a unique value proposition.

One major component of ITSM is service delivery apart from service support and this checklist focuses on the following areas that contribute to an ITIL-compliant service delivery arm:

  1. General IT Service Management Guidelines
  2. General Process Check
  3. Service Delivery Components:
    Service Level Management
    Financial Management for IT Services
    Capacity Management
    Availability Management
    IT Service Continuity Management

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