Traditional Job Competency Model

By George Ball

Practice Areas: Career Development, CRM, Knowledge Management

Format: Evaluation Form

This comprehensive evaluation covers all aspects of job competency for a relationship management specialist. It gives a background on the understanding of the goals of the position,  then goes on to define roles and responsibilities and how each of those is evaluated. The document includes complete analysis in the following areas necessary for an RMS:

  • Communications
  • Interpersonal Skills
  • Personal Attributes
  • Management/Leadership Abilities
  • Critical Thinking
  • Business Acumen


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"Conventional people are roused to fury by departure from convention, largely because they regard such departure as a criticism of themselves."

- Bertrand Russell

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