Knowledge Management Pilot Project: Creating a Sustainable, Differentiating Business Capability

Contributed by: George Ball

This presentation acknowledges that quantum steps to knowledge management are not realistic, because knowledge management is both a process and a core business capability. Instead, knowledge management is approached from the standpoint of a capability maturity model (CMM). 

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"If you have an apple and I have an apple and we exchange apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas."

- George Bernard Shaw

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