A Picture Is Worth a Thousand Words: Important KM Models and Frameworks

Contributed by: George Ball

You know the saying: A picture is worth a thousand words.  Well, it's true. This collection of KM models and frameworks can help jumpstart your company's KM efforts. Topics covered include:

  • KM as a process,
  • KM as a process in which the output is content, 
  • Knowing your audience,
  • Knowledge as intellectual capital,
  • Using knowledge capital,
  • A knowledge capital taxonomy,
  • Using knowledge to create experiences,
  • A KM capability maturity model (CMM),
  • Skills required for effective KM,
  • Personnel needed for effective KM,
  • Defining a KM culture,
  • Creating a knowledge spiral,
  • KM and integrated performance support,
  • How document management is not KM,
  • KM and professional services automation, and
  • KM and the electronic workplace.

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"This planet has - or rather had - a problem, which was this: most of the people living on it were unhappy for pretty much of the time. Many solutions were suggested for this problem, but most of these were largely concerned with the movements of small green pieces of paper, which is odd because on the whole it wasn't the small green pieces of paper that were unhappy."

- Douglas Adams

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