A Picture Is Worth a Thousand Words: Important KM Models and Frameworks

Contributed by: George Ball

You know the saying: A picture is worth a thousand words.  Well, it's true. This collection of KM models and frameworks can help jumpstart your company's KM efforts. Topics covered include:

  • KM as a process,
  • KM as a process in which the output is content, 
  • Knowing your audience,
  • Knowledge as intellectual capital,
  • Using knowledge capital,
  • A knowledge capital taxonomy,
  • Using knowledge to create experiences,
  • A KM capability maturity model (CMM),
  • Skills required for effective KM,
  • Personnel needed for effective KM,
  • Defining a KM culture,
  • Creating a knowledge spiral,
  • KM and integrated performance support,
  • How document management is not KM,
  • KM and professional services automation, and
  • KM and the electronic workplace.

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