Process/Project MNT - Maintenance Process

Stage MAD - Maintenance Assessment & Design
Stage MCT - Maintenance Construction & Testing
Stage MTR - Maintenance Transition
Process Flow
Templates for this Process
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Once an automated system is built, it must be properly maintained to ensure that short-term malfunctions are attended to in a manner that will prevent them from seriously plaguing the system, and that system productivity keeps pace to a reasonable degree with changes in business practices. It is important that procedures and guidelines for system maintenance be put in place and followed to avoid the chaos and expense of a system that functions inadequately or no longer serves the business needs for which it was built. The Maintenance Process provides the guidelines for the long-term enhancement aspect of system maintenance: how to assess and design system upgrades resulting from business changes; how to build and test the upgraded system to assure that it satisfies the new business needs; and how to seamlessly transition the upgraded system into the current production environment. The major activities of this Process include assessing the feasibility and effort required to fulfill a business request for system change and scoping the work accordingly; planning, designing and implementing the changes to the system and accompanying documentation; testing the amended system at the unit, system, integration, and acceptance levels; and transitioning the amended system into production with minimal disruption of normal business activities.

Process Flow


"It is an important and popular fact that things are not always what they seem. For instance, on the planet Earth, man had always assumed that he was more intelligent than dolphins because he had achieved so much -- the wheel, New York, wars and so on -- whilst all the dolphins had ever done was muck about in the water having a good time. But conversely, the dolphins had always believed that they were far more intelligent than man -- for precisely the same reasons."

- Douglas Adams