Customer Service Model Business Reengineering Project Plan

This sample report in Word summarizes the findings and the deliverables of a four-week intensive business reengineering project that was launched to design a new customer service model and produce a preliminary implementation plan for fixing the helpdesk and related deficiencies in customer service operations.

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"The scientific theory I like best is that the rings of Saturn are composed entirely of lost airline luggage."

- Mark Russell

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