Which is the best organization type in the Information Sector (IT) of a Telecom Company? Functional vs. Projects? Any idea(s)? Saving Changes...
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Randy TangcoPrincipal Problem Solver| Gatekeepers Business Consulting (IT and Project Management Consulting)Edmond, Ok, United States
Farhan,
I guess this will be determined by the size of the organization. If you are a small shop, I would say functional would be appropriate because of the number of people. However, the people in this should try to operation with a project mindset; sort of management by project approach.
Sincerely,
Randy Saving Changes...
Jose Angelo PintoDirector of Projects and Programs| PRODUTECH – Association for Sustainable Production TechnologiesPorto, Portugal
It's hard to get people thinking and acting with a "project mindset" and at the same time working on a functional environment.... Saving Changes...
A medium to large sized Telecom Company with about 150 IT employees and their work is spread roughly between two main functions ( 50% Projects & 50% Operations).
Which is the best organization type in the Information Sector (IT) of this Telecom Company? Functional vs. Projects? Any idea(s)?
Thanks in advance.
Farhan
Saving Changes...
Rob MartinConsulting (Contract)| Microsoft (Thailand)Lam Luk Ka, Pathum Thani, Thailand
For an IT Shop this small, it's a tough call.
I'd always recommend some sort of Project Infrastructure and PMO to enable the correct and consistent reporting of project status and cost / benefit realisation.
Typically having a smaller Project Office and teams made up of part timers (some time on operations) is not ideal, but you have to work the mix with your particular environment to see how it runs. As long as there is an infrastructure and some strong full timers, this can work.
Rob Saving Changes...
Bob TarneAgile Coach| AccentureLexington, Ky, United States
I worked at Sprint, a large US telco and they had a combination approach. Some resources were functional, areas like support, capacity planning, operations. They also had a project department and they were matrixed with the other departments within the company to support those department's projects. Saving Changes...
Richard HowProgramme Management Consultant| How Associates LtdHarthill, South Yorkshire, United Kingdom
If their work is a 50/50 split then maybe splitting the IT group into Application Delivery and Service Delivery so there are clear lines between project (AD) and support (SD). If you dont then projects will always suffer due to support people being pulled off of projects to resolve BAU issues and day to day support tasks will get over looked as there will be busy doing urgent project work. Some of the SD staff must have input to projects in a Subject Matter Expert (SME) type role to ensure that whatever the AD team produce can be supported by SD. The staff overall could be swapped from AD to SD and back to give them variety and development opportunities but in the main a person should only be working on SD or AD at anyone time.
"We should be careful to get out of an experience only the wisdom that is in it - and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again, and that is well; but also she will never sit down on a cold one anymore."
