Project Management

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Roger Francis Aucoin Manager, Process Quality & Compliance, ISO, ICO, RMO| New York State - Statewide Financial System Wynantskill, Ny, United States
I may be working for a telecom billing software company shortly. I am also very short of background information about the telecom industry. What resource(s) might I read to get acclimated quickly?

Thanks - Roger
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Robert Cannady President| RC Consulting Littleton, Co, United States
Hello Roger. Here's a few industry resources that may be of interest to you.

http://techrepublic.com

http://telephonyonline.com/newsletters/

http://www.billingworld.com/

I have direct experience managing billing projects. Feel free to contact me if you have any questions.

Best regards,
Robert
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David Hudson, MAIPM, MPD Owner, Principal| Primal Solutions Hawthorne, Qld, Australia
Hi Roger

Looks like you have some good advice there. The telco billing environment is a very 'interesting' area with quite a lot of baggage from a project management perspective. Certainly in the Australian scene, wehre we have some professional telco billing integration companies, it has been a hard hard road to best practice. And even then some customers would say the journey isnt over.

I would add as well, that a clear focus on project management best practice is well advised for general governance of all of the billing initiatives.

Regards

David Hudson
I would recommend Newton's Telecom Dictionary for a desk reference. I realize you can get a lot of information from the internet but it is a useful book that you can find at a "half-priced" book store.
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Robert Cannady President| RC Consulting Littleton, Co, United States
Roger - as Bill suggested, get your hands on a copy of Newtons Telecom Dictionary. It's a worthwhile investment. Telecom is full of acronyms. This book will help you better understand the technology, some of which feeds into the billing side of telephony.
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Darrel Raynor Managing Director & Founder| Data Analysis & Results Austin, Tx, United States
You might check out, Introduction to Telecom Billing
Usage Events, Call Detail Records, and Billing Cycles
Authors: Avi Ofrane, Mr. Lawrence Harte Copyright: 2003
I have not read this, just came across it. Also, find out who are the main vendors with white papers, RFP eval sheets, etc. Good luck!
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Brian M Gielbeda Program Director, Sales Product & Marketing| Healthfrist New York, Ny, United States
Roger,

Try reading The Telecom Handbook: Understanding Business Telecommunications Systems & Services, 4th edition, by Jane Laino. This book is a great reference to all different aspects of telecom including purchasing and managing systems. I think it will give you a great overview and its an easy read.

Also, as Robert posted telephony online is a great resource.
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david prideaux Program Manager| Telstra Corporation Sydney, Nsw, Australia
I find this a good site for fair and accurate IT&T information - see what you think
http://www.voiceanddata.com.au/

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