Everyone gets a difficult customer every now and then. The project manager must learn to deal with them while getting the job done at the same time. Having a planned approach ready can help create a positive outcome.
The best intentions can lead to the worst project plans. In this case, knowing what not to do is just as important as knowing what to do. Do not fall into these three traps when estimating your project...
Question: Today a person appeared at my desk saying he was the new Business Analyst for the team and he set up a meeting with me for next Tuesday. I didn’t want to appear stupid, so I just said okay. We’re an agile team, so is he replacing me as ScrumMaster, or what? Should I be worried about my job?
|A.||The Business Analyst (BA) certification is the replacement credential for the old Project Management Professional (PMP), but with an agile flavor. Check online to see how quickly you might get this new certification if you hope to continue on with your organization.|
|B.||Rather than replacing a project manager or ScrumMaster, the BA is the representative of the Customer or Product Owner who is funding or authorizing your project. He will benefit the team, as he may have more availability than the actual Product Owner.|
|C.||The BA is a junior version of a Quality Assurance team member, and can help you finish your projects more quickly since he does not have the test backlog of a seasoned QA person.|
|D.||The ScrumMaster reports to the Functional Manager whose department will benefit most by the completed project deliverable. Perhaps the BA made an error in contacting you.|
Incorporating robust requirements traceability guidelines into a project keeps a strong check-and-balance approach in place by making sure that each business need is truly identified as a genuine requirement, and that those requirements are then directly connected to deliverables.
If your project involves external resources in any capacity, then you are dealing with one or more outsourcing arrangements. This article gives some strategies for mitigating common obstacles for managing outsourced projects.
While there are several strategies for improving client satisfaction, a sustained focus on three essential attributes can help cement a successful consulting engagement.
What each vendor and client might think is black and white about their project can actually be gray. Just recognizing and accepting this is a conundrum--and resolving it requires aligning perspectives for the good of the project. Do you have the flexibility to change, collaborate and communicate?
Combining agile and governance seems, at first glance, to imply boxing people in from each perspective and forcing them to chose an option that is neither fully agreeable to each. But this combination is in the best interest of both camps; learn some practical approaches to make it work.
Do you have a readiness plan in place for potential pandemics? Even if you feel protected or isolated from such an occurrence, having a readiness plan can also serve as an important reinforcement to customers and stakeholders who are dependent upon your continued performance and success.
Have you noticed any hints that your company isn’t customer intimate? Companies and their supportive corporate culture sometimes say one thing and yet practice another. Learn how to inspire your team to be customer intimate--in part by utilizing agile, which takes this approach to heart and emphasizes customer-centric product development.
There are times when it must be accepted that what you do and what you make cannot be accelerated to keep up with or integrate the latest technology transformation. Given the proper circumstances however, these moments can provide the opportunity for a firm to take their own uniqueness and build a strong business that can withstand this kind of change.
This comprehensive presentation covers all of the basics of Seibel 7 Workflow Processes.
Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.
Whether you are selling products and services or selling a project itself, it doesn't hurt to brush up on your sales skills.
A total roll-out of Siebel, including Rapid Application Development phases, testing, training and even change management is in this comprehensive Microsoft Project plan.
Are your customers getting the service they want from your Call Center? Do you need to implement a Customer Relationship Management (CRM) package to improve Call Center service? Use this Microsoft Project plan to assess the fit of a CRM package into your business.
Looking for a training tool that will evaluate as well as guide you? Here's an example of how to define and analyze basic job competency for a relationship mangement specialist.
Based on Clay Carr's Smart Training concept, this PowerPoint presentation outlines the concept of performance and guides you through each step of the performance cycle.
This checklist will help you assess your user and technical requirements for accuracy, completeness and quality.
Code is a developer's signature on a software project, and not all developers play by the rules of good coding standards. Ensure that your development team leaves a coding legacy that not only implements the application at hand but can be understood by others and maintained during future development cycles.
How do expectations and desires become a project? Use these worksheets to transform objectives into concrete requirements and steps that can be accounted for throughout the project.
Has your system been properly tested by phase (unit, integration, user acceptance), and do you have the formal sign-off of approval to proceed?
Are you about to select a commercial Relationship Management application? State exactly what you need. This thoroughly constructed sample RFI to solicit application package information from vendors will save you hours of work. Modify it to suit your requirements.
Here is a solid outline of a plan for testing individual development components in context with the overall system.
Are you signing a contract to outsource a software development project to a vendor? Ask these questions to make sure you know what you're getting and are getting what you are paying for.
This thorough and detailed assessment is a series of five checklists designed to guide you through the entire project lifecycle from start to finish: planning, analysis, design, construction and implementation.