Projects should be all about delivering business strategy. And business strategy should be all about projects. So why does business strategy have nothing to do with the projects we do? In this article, one expert endeavors to address both dimensions. In doing so, he will try to help project managers establish an approach that can support bringing the domains of strategy and projects just a little closer together.
Time consuming, friction inducing and potentially costly, there is plenty that you would want to avoid when properly building IT service management. Yet if you hold your nose and do it right, you can establish a strong and effective process.
IT Service Management is rich and complex. So how does an IT manager navigate these choppy seas? There are a few ways to make the process much easier. Here we look at ITSM from a user and technology manager perspective.
Project management involves creating, facilitating and improving processes. But no process is perfect, and improvements can always be made. These five steps will help make sure that the process is carefully evaluated and corrected.