Integration

Embracing Mistakes: Learning from Experience

by Jon Quigley, Shawn P. Quigley

Failure to learn from mistakes--and from each other--can cost organizations dearly. Learning and adapting are hallmarks of good project management and of functioning organizations. Making mistakes is not a problem--it's how we learn.

Scope

Accepting Unrealistic Deadlines: A Recipe for Disaster

by Muhammad Umais Mulki

Sometimes the temptation to work on an exciting project—and other times the pressure from the business executives to get the business—leads to agreement on unrealistic expectations. This article discusses the mistake of agreeing to unrealistic timelines and suggests a few ways on how this can be avoided—and the project kept under reasonable control.

All About Project Scope

PREMIUM presentation

Simply put, scope is the size of the project. But there’s more to it than that!

Time

WBS: A Building Block of Sound Project Management

by Jon Quigley, Kim H. Pries

The work breakdown structure is fundamental to project execution. When we expend insufficient time and develop inadequate detail on the WBS, the project will yield poor results and we can expect to see last-minute identification of critical elements. Here we look in greater detail at this essential tool.

Project Plan Reality Check

PREMIUM presentation

Before you submit your project plan for final approval, you'd better check it over. Learn the steps for cross-checking a project plan.

Cost

Earned Value Management for Beginners

by Madhur Shah

Earned value management is a technique that integrates scope, cost and time to highlight how the project has done in the past and predict how it is expected to do in the future. This article discusses a few basic concepts of EVM and is useful for anyone looking to get started on this topic, as well as for candidates preparing for certification.

Project Workflow Framework: An Error-Free Project Management Environment

by Dan Epstein

The project workflow framework enables even the inexperienced project manager to use detailed step-by-step guidance, examples, tools and practical advice, freeing experienced project managers to manage programs and portfolios and promoting better use of project resources to reduce the cost of projects across all industries.

Quality

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

Jul 13, 2016 12:00 PM EDT (UTC-4)
PREMIUM webinar

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

People

Brain Leadership: How to Engage Employees through Neuroscience

Aug 25, 2016 1:00 PM EDT (UTC-4)
PREMIUM webinar

For decades, leaders and managers have been trained to think and act on upon the assumption that employees and customers are rational beings. Motivational, organisational and structural approaches have been developed on the premise that people know what is good for them and that they behave accordingly. Therefore rewards, bonuses, job promotions as well as punishments have been designed to make sure people understand and achieve goals. However, there is strong scientific evidence that this approach is not just irrelevant but dangerous because it does not accept humans as they are: emotional, irrational and primarily focused on their survival. Management styles need to change and modern leaders have to reconsider their approach. This webinar provides both the evidence for the need to change and directions on how this should happen. Prepare for the holistic brain leader!

Communications

Communication: The Leader's Language

by Suresh MK

Communication is the medium through which one articulates vision, strategy, change and feedback. It is most critical for leaders to have effective communication skills as they are the ones delivering important strategy and vision. If they fail to articulate that effectively, it could lead to unintended consequences.

Topic Teasers Vol. 80: Compliance Without Power

by Barbee Davis, MA, PHR, PMP, PMI-ACP

Question: We recently developed new accounting software for internal use to create invoices. Due to interest in tracking benefits realization and also capturing customer reactions to evaluate our success, my project team has been asked to stay on and address any issues for six months. One of the sales representatives gives special discounts and terms but fails to enter them into the new system for billing, and the angry customers call my team. I’ve told his manager, but the behavior continues. It makes the process improvement statistics for our software look bad and is costing us money. What can I do?
A. If talking with the sales representative’s manager didn’t work, talk to the manager’s manager. This sales person should be fired.
B. Take the salesperson to lunch. See if there is anything bothering him. Try to help him solve any work-related or personal issues, so that he can focus more on entering the correct data for billing.
C. Alert the representative by e-mail when the invoices will be sent out for two months. Give him a deadline to enter any unique terms not covered by the default pricing tables in the software. Copy his manager.
D. Prepare a second training class on how to operate the new software and schedule all of the employees in the organization who use the software to attend. If one person isn’t using it correctly, perhaps there are more.
Pick your answer then Test Your Knowledge!

Risk

Managing Resource Priorities

by Andy Jordan

When resources are asked to focus on multiple different work areas, everyone can suffer. How do we maximize productivity while minimizing disruption?

Procurement

Outsourcing: Too Good to Be True?

by Andy Jordan

Outsourcing vendors make lots of promises around the cost savings and productivity improvements they can deliver. Are the benefits really that good?

Top Reasons to Outsource

by Kenneth Darter, PMP

There are many reasons and benefits from outsourcing work. Here are some of the top reasons for looking outside of your organization for expertise and assistance in executing projects.

Stakeholder

Achieving Successful PM in a Functional Organization

by Lawrence C. Obi

There is a need for every functional organization to establish a PMO. This will enable these organizations to streamline their project management processes—and allow projects to align with the overall objectives of the organizations.

Project Stakeholder Management

by Preston Charles, PMP

It may be tempting to overlook stakeholder management when facing tight deadlines. The author explains the perspectives of the many stakeholders along the supply chain and how each of them has an impact upon someone else. Everyone from the manufacturer to the final customer is able to recognize the benefits of successful project stakeholder management.

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It's the old gag: people that pay for things never complain. It's the guy you give something to that you can't please.

- Will Rogers

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