We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.
When technology shifts, you need to learn how to move into a new world. It can be frightening at times, but if you choose your path carefully, you can find new adventures and rewards. Keep these tips in mind.
Project managers must ensure that projects are aligned with business strategy and value creation for their company and its shareholders. The author demonstrates the importance of the bridge between the business and project worlds, even when there is not a clear link between their objectives. But one objective always remains the same: to create economic value.
¿Porque Debes Medir?, para evaluar el desempeño, porque buscar el porque de las cosas? Para buscar respuestas?by
Si no se mide lo que se hace, no se puede controlar y si no se puede controlar, no se puede dirigir y si no se puede dirigir no se puede mejorar, No tienes un norte definido en donde se posiblemente se comenten errores, lo cual se traduce en perdida de dinero, tiempo y en lo más importante en un cliente insatisfecho.
This material checklist and signoff form can be used for any type of material inspection. It is widely used in construction under the quality control process, but can be adapted for other non-construction areas.
A project quality review helps to identify the root causes of problems on a flailing project and provides detailed guidance for how to get it back on track. It has a direct, positive impact on an organization’s bottom line. When undertaken at the end of a project, it provides valuable “lessons” for project teams working on future projects.
What can you do when schedules slip and there is pressure to still deliver on time? Risk-based testing starts early in the project. You should begin identifying risks to quality early--and use that awareness to guide your testing strategy.
We’re getting quality more wrong than we are right. Which is fascinating, when you get down to it, because quality is the foundation on which project management is built. Why is this a problem? When everything is a constraint, nothing is.
When stakeholders disagree over which defects must be fixed during the project, it can cause schedule or scope changes near the project end date. Avoid such changes--or at least justify them for a change request--by using these tactics to understand and work through disagreements efficiently.
This sample project charter helps you define the scope, objectives and overall approach for the work to be completed. It is a critical element for initiating, planning, executing, controlling and assessing the project. It should be the single point of reference on the project for project goals and objectives, scope, organization, estimates, work plan and budget. In addition, it serves as a contract between the project team and the project sponsors, stating what will be delivered according to the budget, time constraints, risks, resources and standards agreed upon for the project.
Project management is an integral component when launching a digital ad campaign. Here we explore the nuances of digital advertising as they relate to time, quality and communication processes.
In his webinar Aligning PMI®’s PMBOK® Fifth Edition to Lean Six Sigma DMAIC, Rod Baxter talked to us about how Lean Six Sigma (LSS) DMAIC projects can benefit from aligning to PMBOK Guide® Fifth Edition processes. We were not able to get to all of the questions during the live session. However, we were able to capture those that were unanswered.
What types of assessments are appropriate for projects and for organizations? How can assessments be used to surface improvement areas and strengths? Our webinar Improving Project Performance Through Assessments was so popular, presenter Mark Waldorf continued the conversation with this in-depth question-and-answer session.
When working on the complex tasks associated with configuring for combined hardware and software product deliverables--and the sharing that takes place between the technologies--it is important to have the right mix of teams in place in order to make project execution a less painful reality.
Much has been written about how a formal Six Sigma approach and a formal approach to innovation cannot co-exist. But is that really true? In the spirit of Lean and process improvement, this innovation expert shares some thoughts on Six Sigma and the DMAIC (Define, Measure, Analyze, Improve and Control) framework that he pulled together.
Managing quality during a software development project can be difficult and time consuming when you have been misinformed about true quality indicators and practices. Actively managing quality on an agile project can be both simpler and harder than traditional approaches. Here are some basic practices to save time and unnecessary rework--and improve stakeholder satisfaction before and after delivery.
|A.||Ask to take the idea back to your desk for a week or so. There you can confer with other employees and do additional research on his idea before you give him your response.|
|B.||The Ilities are the group of mythical Greek women who protected Homer and saw to it that he won every battle. Use the story of the Greek heroes, who found courage by relying on the idea of protectors backing them to mentally allow you to gain the confidence to discuss the project ideas.|
|C.||The responsibility for choosing projects belongs solely with your boss. Tell him that you are flattered that he has asked your opinion, but you feel that your role is just to fulfill the project requirements he sends to you in writing.|
|D.||There is a list of quality checkpoints called the “Ilities”. They are also useful when evaluating a project at conception to see if it is worthwhile to pursue, or if it should be dropped.|
Working on the program level, quality management becomes complex because of differing elements being measured and differing criteria. A Program Management Plan with a quality management section can fit the bill. In the concluding installment, we look at how you can guide this complexity.
Quality is more than just processes and measurements--it’s about ownership and commitment. If you want a quality outcome, you need a team capable of delivering it.
"Quality" is one of the most heavily used words in advertising and management. Like any popular concept, quality is in danger of losing its distinct contribution due to overuse. In the world of project management, robust quality management has a vital role to play. Let’s consider a few of the recent advances in the art and science of quality management...
Sustaining support from resource groups can hinder a project manager's ability to deal with risks and contingencies. How do we dramatically improve the quality of our project execution? In a new book, an author offers help in the form of the quality function deployment (QFD) matrix.
For the project manager, the multiple layers of organizational quality management can create challenges. They face a steep uphill battle managing project quality in organizations lacking quality assurance practices. Here's some help.
Should quality matter to the project manager? Isn’t on schedule, on budget and to spec already a handful to manage? Use these quality tools and practices to ensure a positive project legacy.
Working on the program level, quality management becomes complex because of differing elements being measured and differing criteria. A program management plan with a quality management section can fit the bill.
Six Sigma is a disciplined, data-driven approach for process improvement. It delivers quality and offers a set of techniques to improve processes. But is it so rigorous that it stifles innovation?
In a typical software development project, gathering and managing requirements is a common process. But what about IT infrastructure projects? Do they have specific requirements beyond the architecture diagram? Here are five lessons learned from an infrastructure project that struggled with missed requirements.