Planning a project necessitates analyzing your client's business and determining system requirements based on business structure. What business areas will be addressed, how do they translate to functionality, and how is that functionality prioritized? Start with an organizational mapping of business areas to functions, like this example from the insurance/finance industry.
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User involvement is key to designing an effective application and a good user interface. Give the business users a template of standards and procedures to follow so that they can describe how they do their work, including workflow, and thus how the application should work for them.
How does your system development project account for software version changes? Backup and recovery of data and files? Requirements changes? Check your score on software configuration management so that you can avoid pitfalls down the road.
The system is ready for testing, and you'd better check to see if everything is there. Formalize the hand-off process between the development team and the testing team with this checklist and signoff form.
When designing a GUI, you need to define properties for the individual window controls, or widgets. This control property matrix will help you define how your GUI should work.
Improved deliverable! The new CIS system isn't ready for prime time until business users have tested it. This plan provides guidance on the how, who, when, where, why and what of acceptance testing.
Improved deliverable! Selecting a database can be a daunting task. Use this form to help you make the best choice based on selection criteria and product evaluation ratings. Don't understand the terms? Then check out the glossary.
This is a quick overview in Powerpoint form of the processes available on this web site.
If you're just getting to know Siebel, this is a good place to start. This simple glossary of terms related to Seibel Enterprise Applications will give you a good foundation.
Time to give your Help Desk Services a checkup. Make sure everything is running efficiently and note improvements that must be made.