CRM and PPM tools have a lot in common, so should organizations be looking to integrate them or treat them differently?
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With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to stakeholder management, vendor management and more.
Project management is becoming increasingly focused on benefits. Can service management make a contribution toward improving benefits performance after the project is finished?
You know how everything seems to be going so well until that one person steps into the meeting? How do you deal with that one customer who is just never satisfied?
Projects are not completed all at once in a day or even a week—most projects are large endeavors that take months or even years. How do you take on a project like that? One bite at a time.
With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to delivery strategy, communications and more.
Do we recognize as project managers the kind of service we are describing? What service actually matters as a project manager? And how do we know that we are delivering it?
Remember that agile is all about delighting the customer? We’ve seen how accustomed we are to dates and deadlines. Should we think of them differently if we work in an agile way?
Customer relationship management and support has long been an essential function for companies of all sizes and across most industries. Current technology coupled with multiple technologies that will emerge over the next few years will undoubtedly drive changes to our CRM and services operations, systems and processes.
When an IT system moves into an operational environment, project integration virtually disappears. Operational support is a vital element of IT service management, but should it include closer integration with project delivery?
What if you used CRM principles and tools to grow your project management career? If you’re interested in career growth—promotions, more interesting projects to work on or new consulting assignments—read on.
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