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Privacy Policy Checklist

PREMIUM checklist

Protecting your customers' personal data should be job one. If you don't have a privacy policy in place, you need to do that five minutes ago. This checklist will help ensure that your privacy policy will be successfully put together, rolled out to the troops and followed.

Learn From Others

The Consultant's Dilemma

by Andy Jordan

Consultants and clients must work together to ensure there is as much common understanding of the problem and potential solutions as possible. How can consultants ensure they have the best solutions for their clients, especially in our very varied discipline?

The Customer Communication Conflict

by Andy Jordan

When a project is nearing delivery and there are still problems, it’s time for “that” conversation—the one where it is determined how the less-than-perfect implementation is going to be positioned to the customer and users. What’s the project manager's (and team’s) accountability here?

Implementing CRM Using Agile Approaches

by Mike Griffiths

Implementing a new customer relationship management system is typically a large undertaking for an organization. See how some agile approaches can help reduce risks, maximize value and establish early warnings for issues or impediments.

Customer Service is Customary Service

by Mike Donoghue

Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.

Robotic Process Automation: The Future of CRM (Part 2)

by Joe Wynne

With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to stakeholder management, vendor management and more.

When CRM Met PPM

by Andy Jordan

CRM and PPM tools have a lot in common, so should organizations be looking to integrate them or treat them differently?

Delivering Project Results through Service Management

by Andy Jordan

Project management is becoming increasingly focused on benefits. Can service management make a contribution toward improving benefits performance after the project is finished?

Dealing with That One Customer

by Kenneth Darter, PMP

You know how everything seems to be going so well until that one person steps into the meeting? How do you deal with that one customer who is just never satisfied?

Taking the Next Bite

by Kenneth Darter, PMP

Projects are not completed all at once in a day or even a week—most projects are large endeavors that take months or even years. How do you take on a project like that? One bite at a time.

Robotic Process Automation: The Future of CRM (Part 1)

by Joe Wynne

With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to delivery strategy, communications and more.


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Recent Questions

Topic Originator Last Post Votes Replies
Hi, This is Rajat Chakraborty, MASTER IN COMPUTER APPLICATION(MCA) having 11 years of extensive experience in Project Management, Software development and Production Support with technologie  Rajat Chakraborty  Feb 22, 2017 10:34 AM 
How seriously do you take customer feedback?  Ram Narayanan Sastry  Feb 6, 2017 12:01 AM  24 
What is the best way to determine all of your needs?   Crystal Clark  Dec 9, 2016 11:49 AM  12 
How should we handle the changes that comes right after the Project Closer?  Vijay Pandita  Aug 10, 2016 3:38 PM 
DEVELOPING A PROJECT ROADMAP FOR REAL ESTATE COMPANY   ARSHIAYAN BEG  Dec 24, 2015 5:53 AM 
Who is really on the hook for CRM Failures?  Todd Williams  Oct 3, 2015 5:09 PM 
CRM outsourced is CRM drowned  Suhail Iqbal  Sep 20, 2015 6:09 AM 
CRM Features  arlene trimble  Jul 16, 2015 5:06 PM 
Citizen Relationship Management (CiRM)  Farhan Abu-Leil  Sep 6, 2010 4:31 AM 
CRM  Anonymous  Jul 22, 2007 11:39 AM 
CRM Project  Esther Gideon  Apr 10, 2007 9:07 AM 
Starting out in CRM  Alex Berry  Jan 17, 2006 11:32 AM 
Top Ten Suggestions for CRM Implementation Success  Paul Hansford  Dec 13, 2005 4:24 PM 
Vendor questions  Colleen Martin  Jan 20, 2005 12:25 AM 
CRM for Online Marketing  Anonymous  Jan 19, 2005 11:36 PM 
Clientele vs SalesLogix  Dave Grindlay  Sep 29, 2004 1:40 PM 
CRM Implementation raod map  Vijay Narayan  Jun 13, 2003 9:52 AM 
Siebel 7.0 Upgrade  Jim Myers  May 8, 2003 10:10 AM 
Value of CRM  Paul Hoekstra  Feb 13, 2003 11:01 PM  10 
Any Project Plans for SalesLogix?  Paul Hansford  Feb 13, 2003 10:46 PM 
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