Many project managers set project objectives without properly understanding customer needs, often resulting in failure. It’s your job to understand what the customer wants: a glass half full or half empty.
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Consultants and clients must work together to ensure there is as much common understanding of the problem and potential solutions as possible. How can consultants ensure they have the best solutions for their clients, especially in our very varied discipline?
When a project is nearing delivery and there are still problems, it’s time for “that” conversation—the one where it is determined how the less-than-perfect implementation is going to be positioned to the customer and users. What’s the project manager's (and team’s) accountability here?
Implementing a new customer relationship management system is typically a large undertaking for an organization. See how some agile approaches can help reduce risks, maximize value and establish early warnings for issues or impediments.
Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.
With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to stakeholder management, vendor management and more.
CRM and PPM tools have a lot in common, so should organizations be looking to integrate them or treat them differently?
Project management is becoming increasingly focused on benefits. Can service management make a contribution toward improving benefits performance after the project is finished?
You know how everything seems to be going so well until that one person steps into the meeting? How do you deal with that one customer who is just never satisfied?
Projects are not completed all at once in a day or even a week—most projects are large endeavors that take months or even years. How do you take on a project like that? One bite at a time.
With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to delivery strategy, communications and more.
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|Hi, This is Rajat Chakraborty, MASTER IN COMPUTER APPLICATION(MCA) having 11 years of extensive experience in Project Management, Software development and Production Support with technologie||Rajat Chakraborty||Feb 22, 2017 10:34 AM||0||1|
|How seriously do you take customer feedback?||Ram Narayanan Sastry||Feb 6, 2017 12:01 AM||1||24|
|What is the best way to determine all of your needs?||Crystal Clark||Dec 9, 2016 11:49 AM||0||12|
|How should we handle the changes that comes right after the Project Closer?||Vijay Pandita||Aug 10, 2016 3:38 PM||0||7|
|DEVELOPING A PROJECT ROADMAP FOR REAL ESTATE COMPANY||ARSHIAYAN BEG||Dec 24, 2015 5:53 AM||0||0|
|Who is really on the hook for CRM Failures?||Todd Williams||Oct 3, 2015 5:09 PM||0||2|
|CRM outsourced is CRM drowned||Suhail Iqbal||Sep 20, 2015 6:09 AM||0||1|
|CRM Features||arlene trimble||Jul 16, 2015 5:06 PM||0||0|
|Citizen Relationship Management (CiRM)||Farhan Abu-Leil||Sep 6, 2010 4:31 AM||0||0|
|CRM||Anonymous||Jul 22, 2007 11:39 AM||0||2|
|CRM Project||Esther Gideon||Apr 10, 2007 9:07 AM||0||0|
|Starting out in CRM||Alex Berry||Jan 17, 2006 11:32 AM||0||1|
|Top Ten Suggestions for CRM Implementation Success||Paul Hansford||Dec 13, 2005 4:24 PM||0||3|
|Vendor questions||Colleen Martin||Jan 20, 2005 12:25 AM||0||2|
|CRM for Online Marketing||Anonymous||Jan 19, 2005 11:36 PM||0||2|
|Clientele vs SalesLogix||Dave Grindlay||Sep 29, 2004 1:40 PM||0||2|
|CRM Implementation raod map||Vijay Narayan||Jun 13, 2003 9:52 AM||0||3|
|Siebel 7.0 Upgrade||Jim Myers||May 8, 2003 10:10 AM||0||3|
|Value of CRM||Paul Hoekstra||Feb 13, 2003 11:01 PM||0||10|
|Any Project Plans for SalesLogix?||Paul Hansford||Feb 13, 2003 10:46 PM||0||3|
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