Find answers to these questions and more in this CRM Practice Area. If you are new to CRM, take advantage of the resources below and don't be shy about commenting or asking questions. If you're a seasoned pro, help others out and become an influencer. We welcome contributions from all sources and the more you participate, the more visible you become. Let us help you move down the road from "giver of sage advice" to "Thought Leader".
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Your cost, schedule and resource estimates need to be realistic. But for this practitioner, that wasn't always the case in an effort to garner sponsor and customer approval. What would you do in this situation?
Can we apply lean principles to project management itself? Here the author proposes tips and tricks to introduce lean into our practice, avoiding common waste pitfalls and presenting experiments made in the field to improve the personal productivity of the project manager.
We generally talk about managing projects that were sold to our customers. But how about the management of a presales project? Is that just like managing any other project? Do we have the same constraints? Is it less stressful?
Many project managers set project objectives without properly understanding customer needs, often resulting in failure. It’s your job to understand what the customer wants: a glass half full or half empty.
Consultants and clients must work together to ensure there is as much common understanding of the problem and potential solutions as possible. How can consultants ensure they have the best solutions for their clients, especially in our very varied discipline?
When a project is nearing delivery and there are still problems, it’s time for “that” conversation—the one where it is determined how the less-than-perfect implementation is going to be positioned to the customer and users. What’s the project manager's (and team’s) accountability here?
Implementing a new customer relationship management system is typically a large undertaking for an organization. See how some agile approaches can help reduce risks, maximize value and establish early warnings for issues or impediments.
Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.
With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to stakeholder management, vendor management and more.
CRM and PPM tools have a lot in common, so should organizations be looking to integrate them or treat them differently?
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|Hi, This is Rajat Chakraborty, MASTER IN COMPUTER APPLICATION(MCA) having 11 years of extensive experience in Project Management, Software development and Production Support with technologie||Rajat Chakraborty||Feb 22, 2017 10:34 AM||0||1|
|How seriously do you take customer feedback?||Ram Narayanan Sastry||Feb 6, 2017 12:01 AM||1||24|
|What is the best way to determine all of your needs?||Crystal Clark||Dec 9, 2016 11:49 AM||0||12|
|How should we handle the changes that comes right after the Project Closer?||Vijay Pandita||Aug 10, 2016 3:38 PM||0||7|
|DEVELOPING A PROJECT ROADMAP FOR REAL ESTATE COMPANY||ARSHIAYAN BEG||Dec 24, 2015 5:53 AM||0||0|
|Who is really on the hook for CRM Failures?||Todd Williams||Oct 3, 2015 5:09 PM||0||2|
|CRM outsourced is CRM drowned||Suhail Iqbal||Sep 20, 2015 6:09 AM||0||1|
|CRM Features||arlene trimble||Jul 16, 2015 5:06 PM||0||0|
|Citizen Relationship Management (CiRM)||Farhan Abu-Leil||Sep 6, 2010 4:31 AM||0||0|
|CRM||Anonymous||Jul 22, 2007 11:39 AM||0||2|
|CRM Project||Esther Gideon||Apr 10, 2007 9:07 AM||0||0|
|Starting out in CRM||Alex Berry||Jan 17, 2006 11:32 AM||0||1|
|Top Ten Suggestions for CRM Implementation Success||Paul Hansford||Dec 13, 2005 4:24 PM||0||3|
|Vendor questions||Colleen Martin||Jan 20, 2005 12:25 AM||0||2|
|CRM for Online Marketing||Anonymous||Jan 19, 2005 11:36 PM||0||2|
|Clientele vs SalesLogix||Dave Grindlay||Sep 29, 2004 1:40 PM||0||2|
|CRM Implementation raod map||Vijay Narayan||Jun 13, 2003 9:52 AM||0||3|
|Siebel 7.0 Upgrade||Jim Myers||May 8, 2003 10:10 AM||0||3|
|Value of CRM||Paul Hoekstra||Feb 13, 2003 11:01 PM||0||10|
|Any Project Plans for SalesLogix?||Paul Hansford||Feb 13, 2003 10:46 PM||0||3|
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