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On-demand Webinars

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

by Benjamin Govindsamy 
July 13, 2016 | 63:45 | Views: 2,319 | PDUs: 1.00 | Rating: 5.55 / 7

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Aligning PMI®’s PMBOK® Fifth Edition to Lean Six Sigma DMAIC

by Rod Baxter
August 12, 2015 | 73:51 | Views: 1,358 | PDUs: 1.00 | Rating: 5.68 / 7

If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.

See all PMI Standards On-demand webinars

Save Time With Tools And Templates

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

Jul 13, 2016 12:00 PM EDT (UTC-4)
PREMIUM webinar

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Aligning PMI®’s PMBOK® Fifth Edition to Lean Six Sigma DMAIC

Aug 12, 2015 1:00 PM EDT (UTC-4)
PREMIUM webinar

If you are a leader, sponsor, or coach, this is a must-attend, high-energy webinar on how to ensure success of the execution of Lean Six Sigma (LSS) DMAIC projects. While the tools and approaches used in the LSS DMAIC methodology are typically understood and utilized during project execution, the rigor of project management practices is not.

Learn From Others

Examining the Agile Experience Requirement

by Mike Griffiths

Have you been thinking about getting your PMI Agile Certified Practitioner (PMI-ACP)® credential but are put off by the agile experience requirement? Fear not, you might have the experience you need even if you have not been working on a pure agile project. This article explores the prerequisites elements and explains what you need to qualify.

PM Certification Drives Culture Change and Business Performance Improvement

by Graham Campbell

One global engineering organization took the bold step of making certification of all project managers a mandatory requirement for some 7,500 staff in 29 countries—a step not that common in the traditional, technically driven architecture and engineering industry. As this practitioner shares, the results of this change have been stunning.

Behind the Scenes: Receiving the Kerzner Award

by Robert Bulger

The PMI Educational Foundation administers the prestigious Kerzner Award, sponsored by International Institute for Learning, to recognize a project manager who most emulates the professional dedication and excellence of Harold Kerzner, a globally recognized project management expert and best-selling author. This year's winner shares his San Diego experience.

Lessons from PMI Global Congress

by Mike Griffiths

Guess what…this project manager went to a project management conference and it wasn't boring! In fact, it was very memorable. This two-part article recalls some thoughts from attending the recent PMI Global Congress 2016—North America in San Diego.

Building the Right Team: The PMO Director

by Laura Burford

Have you found the right fit? To help ensure PMO success, you should utilize the three sides of the PMI Talent Triangle™ and clearly articulate job expectations for your PMO director.

Scrum vs. PMP® in IT Projects: A Possible Compromise?

by Emanuele Boschi

Today, roles have changed. As a project manager, you must keep your projects (and developers) on the right track. It doesn’t matter how many languages or platforms you know. This seasoned practitioner explores two different approaches and applies them to a complex IT scenario, looking at the best of both worlds.

Rules of Considerate Conduct and the Aspirational Standards of the PMI Code of Ethics and Professional Conduct

by Katherine Holderbaum

The aspirational standards of the “PMI Code of Ethics” provide practitioners with the “what” of professional and socially responsible conduct. Applying Forni’s Choosing Civility: The Twenty-Five Rules of Considerate Conduct can enhance the “PMI Code of Ethics” with specific actions and behavior and support more effective management of project management processes, especially communications. The discussions that may result can further benefit project managers and their teams.

Topic Teasers Vol. 82: Balancing Business Analysts

by Barbee Davis, MA, PHR, PMP, PMI-ACP, PMI-PBA

Question: After being team lead for our Customer Operations business unit transformation project, I’ve been offered a position to head the new department. It will now also include Information Technology (IT). Here’s my issue up front: I’m a traditional project manager and now I’ll have nine business analysts and an agile IT team to lead. Who is responsible for what on projects now? I need to figure this out fast.
A. Business analysts replace project managers, so once you assign a BA to a project, your work is over. All you will need to do is help referee the conflicts between the BAs and the IT teams.
B. If your business analysts are trained and certified, they’ll know their own roles or can adjust quickly to what you want them to do. The agile IT team should be fairly self-directed. All you need to understand is who does what, present the responsibility chart and stand back ready to support them if needed.
C. Agile teams do not need any supervision or direction over and above their own ScrumMaster, who is 100% devoted to one project at a time. Ask your BAs if they will cross-train as ScrumMasters to maximize the number of projects you can run at any one time.
D. Due to the new strategic and business requirements from PMI, project managers have now been renamed. Just have your newly christened business analysts do what project managers have always done.
Pick your answer then Test Your Knowledge!

Earned Value Management Formulas...Illustrated

by David L. Rico, PMP

The whole point of Earned Value Management is to use past project performance measurements to depict the current standings and predict future efforts and resources required to complete the project goals. If you think in pictures, this illustrated formula will aid in your pursuit of certification or provide a refreshing perspective for veteran practitioners.

The PM Octagon

by Uchenna Ugo-Alum

The PM octagon is an illustration of the convergence of key project management knowledge, processes and practices to guarantee project success from a practical perspective regardless of the project's scope or size, or the organization or industry. This articles discusses the octagon, along with more concepts essential to understanding it.


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Recent Questions

Topic Originator Last Post Votes Replies
Project Coordinator   Rami Kaibni  Dec 3, '16 3:18 AM  16 
generic rpoject/program information should include?  Markus Klein, PMP  Dec 2, '16 5:20 PM 
Program Management Improvement and Accountability Act (PMIAA)  George Lewis  Dec 1, '16 9:55 PM 
Project Manager's Interview   Rami Kaibni  Nov 30, '16 12:05 AM 
Project Charter  Jyothish Jose  Nov 28, '16 6:58 AM 
Status Reports  Rajan Hariramabadran Varada  Nov 27, '16 10:19 AM  12 
What are the possibilities of getting the PMBOK Guide 5th Edition in Audio/MP3 format  Stanley Oranika  Nov 25, '16 1:20 AM  13 
Project Manager Hiring Tips   Rami Kaibni  Nov 24, '16 11:32 AM  22 
PMI-PBA® Terms Relay Race !  Markus Klein, PMP  Nov 23, '16 9:47 PM  30 
Client Satisfaction   Rami Kaibni  Nov 23, '16 7:35 PM  24 
Project Manager competence and Career Path template structure  Peter Wright  Nov 22, '16 8:13 AM 
Rita Mulcahy's Hot Topics Flashcards for Passing the PMP and CAPM Exams  WENDY VALENZUELA, CLSSGB, MOS, SCPro  Nov 19, '16 3:17 PM 
What's the best or couple of best Project Management Literature you've used to prepare?  George Lewis  Nov 16, '16 6:21 AM  155 
Matrix organisation questions in PMP  Anonymous  Nov 15, '16 9:57 AM 
Most common cause of conflicts in a project is   Anonymous  Nov 14, '16 11:46 PM 
closing of Procurement contract : 2 options for answer  Anonymous  Nov 13, '16 10:28 PM 
Some projects get the final acceptance but just a few weeks later nobody is using them. Why is that? And why should the project manager care?  Antonio Gaspar  Nov 13, '16 2:22 PM  15 
What is better? Trying to crack PMP exam as fast as you can OR study (and i mean really STUDY) the PMBoK Guide and other preparation materials intensivly with the goal PMP certification but also for  Markus Klein, PMP  Nov 12, '16 9:29 AM  31 
Even we do not know the resource and Risks how we create their break down structure during planning phase respectively.  Anonymous  Nov 10, '16 11:57 PM 
ERROS found in PMchallenge Questions  George Lewis  Nov 9, '16 9:52 AM  40 
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