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Upcoming Webinars

Agile Service Delivery

Jul 12, 2017 12:00 PM EDT (UTC-4)
PREMIUM webinar

What value do your projects have if the value of your deliverables are not meeting the expectations of your stakeholders? Could it be that the problem lies in the predictive approach we have in meeting the customer needs after deployment?

On-demand Webinars

Managing Large Suppliers Effectively

by Bruce Harpham
August 21, 2015 | 60:08 | Views: 2,635 | PDUs: 1.00 | Rating: 5.44 / 7

This webinar will focus on suppliers that provide mission critical inputs to the project over a long period of time. You will learn the fundamentals of large supplier management and how large suppliers differ from other suppliers. Next, you will learn about the key risks and opportunities available during procurement negotiations. The final section of the webinar will cover the art of supplier relationship management.

A Project Manager's Guide to IT Service Management

This webinar will explain the similarities and differences between PMI's PMBOK Guide and IT Service Management concepts. It will also examine how Project Management can be used in conjunction with ITSM to further improve IT and meet business needs

See all Service Management On-demand webinars

Save Time With Tools And Templates

Agile Service Delivery

Jul 12, 2017 12:00 PM EDT (UTC-4)
PREMIUM webinar

What value do your projects have if the value of your deliverables are not meeting the expectations of your stakeholders? Could it be that the problem lies in the predictive approach we have in meeting the customer needs after deployment?

Managing Large Suppliers Effectively

Aug 21, 2015 12:00 PM EDT (UTC-4)
PREMIUM webinar

This webinar will focus on suppliers that provide mission critical inputs to the project over a long period of time. You will learn the fundamentals of large supplier management and how large suppliers differ from other suppliers. Next, you will learn about the key risks and opportunities available during procurement negotiations. The final section of the webinar will cover the art of supplier relationship management.

Learn From Others

Contracting for Infrastructure Technology (IT) Services – “Software as a Service” Projects

by Janice Blake, PMP

With business competition increasing, organizations have turned to third parties for delivery models that offer new ways of fulfilling their information processing and data needs. Managing an IT service is very different from managing IT products and requires new skills. Contract establishment, vendor management and education of the business staff is needed. This paper addresses some of the key areas to consider when contracting for large-scale IT service contracts.

Service Management from the Top Down

by Joe Wynne

Time consuming, friction inducing and potentially costly, there is plenty that you would want to avoid when properly building IT service management. Yet if you hold your nose and do it right, you can establish a strong and effective process.

IT Takes Two

by Rob Saxon

IT Service Management is rich and complex. So how does an IT manager navigate these choppy seas? There are a few ways to make the process much easier. Here we look at ITSM from a user and technology manager perspective.

Bandage Management

by Andy Jordan

Too often, the organizational focus is on relieving symptoms, not necessarily solving the problem. The culture of these organizations is that as long as the user problems can be fixed, then the issue is “solved”. Not only is that inaccurate, it’s inefficient and risky. Quick fixes are not permanent solutions, so when bandage solutions and workarounds become the norm, it’s time to act.

Five Steps to a Better Process

by Kenneth Darter, PMP

Project management involves creating, facilitating and improving processes. But no process is perfect, and improvements can always be made. These five steps will help make sure that the process is carefully evaluated and corrected.

The IT/Business Partnership

by Andy Jordan

Successful ITSM requires a true partnership between departments. Nowadays there is much more of a balance between IT and the business groups that it supports--there is recognition that the two departments need one another more than ever before. However, in many organizations there is still a little bit of a divide--and to really leverage one another there needs to be a true partnership.

Service Level Management: A Paradigm Shift

by Michael Wood

Most of the information available on Service Level Management focuses more on the technical and logistics side of implementing various agreements--and on the relationship management side of the equation. While the technical and logistics aspects of SLM are very important, there seems to be an abhorrent vacuum around the intrapersonal side of making SLMs truly flourish.

IT Business Management

by Andy Jordan

Running an IT department isn’t about the technology, it’s about the business. To be a strategic contributor, IT needs to take a much more proactive view to managing the technology portfolio--driving business-focused projects with bottom-line benefits.

Here Come the Clouds

by David Lipien

Cloud delivery projects are a culmination of people, process and technology, but project management fundamentals still apply and there is work to be done. Here we give delivery management professionals some base foundation knowledge regarding the Cloud, why these projects are different as well as some of the skills and capabilities to focus on.


Ask a Question

Discussion Rules

Recent Questions

Topic Originator Last Post Votes Replies
I am looking for a simple way to provide updates to the executive level on all projects within the organization.   Anonymous  May 9, 2017 1:34 PM 
How do you build relationships?  John Rice  Apr 4, 2017 11:06 PM 
Online Tool for Project Management  Farooq Khan  Mar 27, 2017 8:25 AM 
What is the most effective way of procurement in small organization without PMO?  Naveen Katara  Mar 1, 2017 6:25 AM 
How to choose a reliable SEO provider for a project?  Olga Rekovskaya  Feb 13, 2017 3:52 AM 
How would you use Project Management to add value to your Customer?  George Lewis  Jan 3, 2017 3:08 PM  45 
Does anyone have any resources for creating a freelance/contractor project management contract?  Matt Fiore  Dec 4, 2016 8:58 PM 
Is there anybody who works with estimation/biding, more specifically with B2W software, who would be willing to mentor me?  Cleuber Sousa  Nov 23, 2016 4:19 PM 
Do you typically organize your project plan according to the project life cycle, process groups or some other way?  Gail Kaufman  Nov 12, 2016 12:09 PM  15 
PROJECT MANAGEMENT DELIVERABLES  NURSHALEEZA ROSLI  Nov 6, 2016 7:32 PM 
What is Performance Measurement?  George Lewis  Oct 26, 2016 8:30 AM 
What is business operations?  George Lewis  Oct 5, 2016 7:53 AM 
Why are Companies now saying I'm over qualified ?  Owen Lawrence  Apr 29, 2016 10:27 AM  18 
Where are the competitors hiding?  Eduard Jena  Feb 11, 2016 8:11 AM 
Being good is not enough,Being updated is now a must?what do you think?   Mohamed Rizk  Nov 15, 2015 12:40 PM 
Managing stakeholders without a contract  Luis Fernando Miranda  Oct 25, 2015 7:01 AM 
What are your favourite lead indicators for IT service delivery  Ratish Pandya  Oct 10, 2016 12:11 PM 
Innovation in ITIL projects.  Arul SP Muthupandian  Oct 3, 2015 7:25 PM 
ITIL and PM Tool  arlene trimble  Jul 16, 2015 5:19 PM 
 
See All Questions
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