Facilitating Cross-Functional Process Groups (Part 2 of 2)
Part 2 of 2. Read Part 1, Facilitating Cross-Functional Process Groups.
Last week we looked at the first three steps I recommend you follow when facilitating cross-functional workgroups on your Process Improvement projects. To review, these steps were:
- Step 1 Select a visual media that supports the group's ability to rapidly collaborate and visualize CHANGE (processes and improvements).
- Step 2 Review the projects objectives in quantitative terms and post for all to see
- Step 3 Develop a value-gap analysis with the group.
This week we will review steps 4 through 6. If you did not read last weeks installment, I suggest you go back and give it a quick review.
With that said, let's continue to explore some and tools and techniques that might help you model existing workflows and conceptualize improvements.
Step 4 Develop a simple model of the existing VADS
The first pass at modeling an existing VADS is to map out the changes that happen to the object of the process as it moves between functional workgroups. An easy way to do this is to use ovals to designate workgroups and lines to show what information is moving between them. Use arrows to indicate the direction the object is being moved. For example, a sales order might go from the customer to the Order Desk and have a status of
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