If All the World's a Stage I Want Better Management

Mark Mullaly is president of Interthink Consulting Incorporated, an organizational development and change firm specializing in the creation of effective organizational project management solutions. Since 1990, it has worked with companies throughout North America to develop, enhance and implement effective project management tools, processes, structures and capabilities. Mark was most recently co-lead investigator of the Value of Project Management research project sponsored by PMI. You can read more of his writing at markmullaly.com.

Would it astound you to know that there is an industry with an unparalleled track record of delivering its projects on time? Without fail? And often with high levels of customer satisfaction?

Not only does it meet its deadlines, but it does so with a seeming grace that belies the stress and anxiety that exists behind the scenes. It accomplishes an incredible amount with surprisingly few resources. It creates physical results out of air and operates in a world where the perceptions of its customers are more important than anyone’s reality.

The industry of which I speak has little to do with construction, less to do with information technology, and while its entire focus is product development, you cannot purchase the results in any store.

“All the world’s a stage,
And all the men and women merely players;
They have their exits and their entrances;
And one man in his time plays many parts…”
--William Shakespeare

The theater industry is a project environment like no other. Teams come together, stage a show and disband again in less time than many of us manage to conduct a simple feasibility study. Many individuals have never worked together before and may never work together again. And yet collectively they are able to make magic, where many of us in business struggle to …

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