IT Project Lessons from Titanic (Part 15)
In recapping the situation, Titanic was lost at 2:20 a.m. on Monday April 15, 1912. Carpathia arrived at 3:30 a.m. and rescued the lifeboats. She then sailed carefully through the ice strewn waters onto New York without sending any further news. The world was mystified at this remarkable silence. U.S. President Taft's request by wireless for information was unanswered, so he dispatched warships to obtain news. The Navy was unsuccessful and believed that orders were given to Carpathia not to answer any queries. On Thursday at 8:30 p.m., Carpathia arrived where the world's press awaited her--along with 1,000 relatives and friends of the passengers.
In today's world, if you ever face a major operational disaster that impacts your customers, you will have to face the scrutiny of the press and the ire of your customers. For this eventuality, you need a communication plan to handle all communications between your organization and the outside world (Part 14).
Initially, Taft intended to do nothing regarding the disaster. However, the news that the only survivors were those on board the Carpathia made the scope of the disaster apparent. The U.S. Senate authorized the Committee on Commerce to investigate the disaster and a hearing was set up, with witnesses being subpoenaed. The British Government, worried about an U.S. inquiry that it could not control, quickly followed suit
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