Project Management

Quantifying Quality

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

The common goal of any quality assurance effort is to confirm that a product or application meets certain standards of acceptance. Depending on what is being developed, this can include protocols and protection from getting hacked, broken, taken over, overloaded or left impotent by attacks either electronic or through other forms of subterfuge. While no perfect solution is available, coming to terms with acceptable risk levels is the ultimate goal.
 
By setting up threatening scenarios and “what if” situations, we seek to determine just what a worst-case situation would be and how to keep the damage under control. This not only serves to protect the consumer audience, it also provides a framework of expectations and aspirations up front for engineers and developers to shoot for
 
Setting up processes to help recognize and classify design issues, setting up measurable goals, and guaranteeing that secure testing takes place in a methodical, systematic and thorough manner facilitates the quantification of the QA role and its associated tasks. Additionally, it provides information that can be used to determine the need for enhanced services that would ease the burden of the QA effort and, in the process, build a healthier outcome.
 
When possible, the effectiveness of a quality assurance management program involves three interconnected components:…

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