Business Process Improvement is big today. That’s no real surprise when you consider how competitive virtually every industry is. Faced with reduced margins and increased shareholder expectations, customers are looking internally to manage costs, and that means processes and people.
The problem is that process improvement initiatives can be extremely disruptive to the day-to-day operations of a company. People get nervous that the underlying reason for the process changes is to eliminate jobs, there is discomfort that the very structure of the job is changing and that everyone will need to learn a whole new way of doing things. Inevitably there is the cry that “they” don’t understand what they’re doing--the customers will suffer, the company will be exposed to huge additional risk and the cost savings will never be realized.
How am I doing so far? Anyone recognize their situation yet?
It doesn’t have to be like that. There are ways to bring about radical change without causing employee turmoil--and without suffering through an extended period of inefficiency as people adapt to the new way of life.
The secret is to avoid BPI projects as much as possible. Instead, make BPI a cornerstone of everybody’s job on a day-to-day basis. Empower your staff to make changes every day, give them control over the way
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