Project Management

Book IT

Michael R. Wood is a Business Process Improvement & IT Strategist Independent Consultant. He is creator of the business process-improvement methodology called HELIX and founder of The Natural Intelligence Group, a strategy, process improvement and technology consulting company. He is also a CPA, has served as an Adjunct Professor in Pepperdine's Management MBA program, an Associate Professor at California Lutheran University, and on the boards of numerous professional organizations. Mr. Wood is a sought after presenter of HELIX workshops and seminars in both the U.S. and Europe.

The IT Infrastructure Library has been with us for a long time now, and in 2007 it underwent a major revision to version 3. It is ironic that in an industry that changes its technologies about every 18 months that most IT philosophies, approaches and standards take about 10 years to mature and achieve wide acceptance.
Developed over a decade ago by the U.K.’s Office of Government and Commerce, ITIL now enjoys the status of being the standard framework for IT services organizations around the world. Clearly, however, the major acceptance of ITIL is found in Europe with about 35 percent of medium-to-large organizations adopting some or all of the ITIL philosophy. Additionally, almost 450,000 people completed exams on ITIL since the 1990s (per the IT Services Management Forum). Below is a chart that illustrates the evolution of ITIL from its inception through v3 (courtesy of HP):

ITIL v3’s new lifecycle approach to Service Level Management recognizes that its core processes exist within a larger framework and thus elevates the standard to better integrate IT into the core of the business. Below is a summary of the ITIL v3 lifecycle approach (courtesy of HP):

These five major phases (…

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