Five Steps to a Better Process

Kenneth has 14 years of healthcare experience in government and private industry. Over eight years of experience managing healthcare IT projects, operations, contracts, and personnel. His work experience includes project management, contracts and procurements, data analysis, claims adjudication, business writing, and business process modeling. Kenneth was certified in 2006 as a Project Management Professional.

Processes govern how things are done on a project. They provide a template and a guide for the people working on the project and they keep everything consistent so that after the fact, the operational team understands what was done and how it was accomplished. The processes that a project team uses are not just limited to project management knowledge areas; they might include anything from logging issues, creating business case documents, documenting system code, updating project schedules, testing system functionality or a myriad of other tasks that must be done during a project. (There might even be a process on how to create a process, but that is taking things a bit too far…)

It is important to constantly evaluate the processes that are used on the project. If they are falling short of accomplishing their stated goals, then the process needs to be revised--and it is the responsibility of the project management team to make sure the process is perfected in order to benefit the project (and other future projects as well). Taking a hard and objective look at the processes currently in use is only the first step. Any change to a process, especially if the project is currently in execution, needs to be done very carefully. These five steps will help make sure that the process is carefully evaluated and corrected so that the project team can move forward with an …

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"Truth comes out of error more readily than out of confusion."

- Francis Bacon