Out-Tasking Governance Tools for Development Activities: An Implementation Case Study
This article will describe the different components of a governance model for out-tasked development activities. My goal is to describe a framework that can be relatively easily adapted and deployed if needed. In this case, the framework was implemented for IT-related deliveries, but it can potentially be transferred to other business areas.
The framework includes several components, which will be described extensively in the following paragraphs. At this stage, it is important to mention that the content of the components and tools used in the governance model originate from experience and commonly used best practices consolidation.
The components described in the following sections are:
- Work packages: these describe in detail the deliverables and serve as the bases for reporting by the development teams
- Activity sheets: tracking of the activities and provision of metrics for measuring performance
- Key performance indicators (KPIs): KPIs allow for formally evaluating the performance in terms of quality, quantity, and costs
- Based on results and performance, the • highlight-lowlight report enables us to isolate improvement areas and also areas of high performance.
- This information is an important element of service maturity assessment, which should take place periodically, possibly backed up by a continuous improvement program.
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