Change Capable

Jesse Jacoby

Change management typically takes a back seat to the technical aspects of most projects, often with dire consequences. Here is a four-step blueprint for improving the change capabilities across your organization, focusing on four building blocks: structure and governance; methodology; tools; and resources and competency.

Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits — a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework — not to mention the negative impact on organizational morale and workforce engagement.

One might conclude that everything we know about change management is wrong and that we need to go back to the drawing board. Instead, I believe that the discipline of change management is reasonably correct, but the capacity to implement change effectively hasn’t been fully developed in organizations.

Change management executed well is still a critical component of a project’s overall success. This means embedding change management experts on project teams and integrating change management activiites into project plans. In short, treating organizational change management as being of equal importance as the technical aspects of …

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