Project Management

The Myths of Consulting

Kenneth has 14 years of healthcare experience in government and private industry. Over eight years of experience managing healthcare IT projects, operations, contracts, and personnel. His work experience includes project management, contracts and procurements, data analysis, claims adjudication, business writing, and business process modeling. Kenneth was certified in 2006 as a Project Management Professional.

Being a consultant is not always easy. It often means doing all the work and then moving on without getting to see all the fruits of your labor. You are somewhere between an employee and an outsider, and there are many rules that you have to play by in the contract with the client. In addition to those problems, consultants also hear seemingly set-in-stone commandments that aren’t always true. What are some of the myths of consulting, and how can the consultant deal with those myths and still get the job done successfully?

The Customer is Always Right
This myth is a bane to almost everyone. The customer is not always right; if they were, then many companies would just go out of business (the saying originated in a time when a common legal maxim was “Let the buyer beware”, caveat emptor). It is certainly important to not run your business by cheating the customer; everyone needs to understand that the customer is not always right.

The original intent of the saying was for service industries to put the customer first. In the service industry, this maxim means that customer problems or complaints should be taken care of immediately and with respect shown to the customer. It does not always mean that whatever the customer says is always right; otherwise, I would be getting free meals all the time if I lied and tell the server something is wrong with …

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