Project Management

Lessons Learned LOUD

Al Taylor is an independent IT contractor in Ontario, Canada.

In the novel A Prayer for Owen Meany, author John Irving uses an interesting literary device. All of the words spoken by the protagonist are printed in uppercase. I think perhaps this was done to emphasize the challenges that Owen (who is a small person) had being noticed, heard and making an impact on the lives of his friends and family. In this article, I suggest that organizations need to borrow a page from Irving’s novel and find a way to emphasize the business value that comes out of activities such as conducting post-implementation reviews (PIRs) and documenting lessons learned.

Mature project-oriented organizations, to their credit, are conducting PIRs. But some are not doing enough to broadcast the results throughout the organization. I have seen PIRs and lessons learned published to the immediate project team but not shared with all project stakeholders.

I have over the last few years worked for two clients that run hundreds of projects every year. For one of the clients I worked as a developer on a very large database conversion. This project was a success in that the conversion was completed, delivering significant business benefits. But the project ran long and over budget and was noticed by management. A formal PIR was conducted and was executed by a senior project manager borrowed from another department. The development team attended several fact…

Please log in or sign up below to read the rest of the article.


Continue reading...

Log In
Sign Up